Question about GE Monogram ZIR36NMRH Refrigerator

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Black mold growing inside of the fridge and after a good cleaning with clorox wipes it still returns with in a month

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GE is aware of the problem and has sent letters to customers because of a lawsuit. The settlement is that they must a) give a free home service call ($99, but no discount on labor and parts) or b) pay the $99 plus half of parts and labor or c) a discount on new GE appliances. Whichever way you choose, you pay! Even though there was a lawsuit, they do not admit that this is a GE problem, it's a case to case problem! Therefore, they won't give info on whether or not they are able to solve the problem. They won't tell what parts and labor, if any, you need, and they won't connect you with anyone that can give any info. The black mold is dangerous and constant, it takes a full day to clean it up, having to remove all parts of the fride and using all kinds of cleaning products, steam cleaners, toothbrushes and q-tips to get it out of every nook and cranny. My hands have bled from removing and cleaning sharp brackets which are now rusty from constant cleaning. All to no end, you know it will come back within a month, and be everywhere by two. My family is constantly exposed to it. GE is aware of it and knows that it's specific to their refrigerators. Because it is a serious health concern you think that they would FIX it! I will not pay $99 for a service call to be told to keep my refrigerator colder and use bleach. I'm dying to know if anyone has actually had the problem fixed!

Posted on Feb 02, 2011

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  • nike00 Feb 21, 2011

    Do you have a letter of the lawsuit settlement that u can send me a copy? i am having the exact same mold issue on exact same model. GE monogram. They did not even mention about the settlement/lawsuit, but only asked me to pay $99.95 for service call again. We paid about $500 for a repair 2 months ago to have thermostat replaced, but it is not working. have you found a solution yet?

  • jeannehelmic Feb 23, 2011

    I don't have a letter stating the specifics of the lawsuit. I only have a letter stating that if we have a mold problem that we should call for options. I got info about the lawsuit from the person I spoke to on the phone. He stated that the letter was sent as part of their agreement in the lawsuit, but they stand behind the fact that they don't believe it's a GE specific problem and were only required to give the three options; free service call or 1/2 off parts and labor or a discount on future appliances. The letter also said there might be an option for reimbursement of previous service calls. I posted on Epinions to see if anyone has had this fixed yet. GE refused to give me any technical info about whether or not they can actually fix it and if so, how much parts and labor would cost.

  • baciobug Feb 26, 2011

    We also have constant black mold in our large GE Monogram refrigerator. It is only about 3 yrs old and the mold started growing within the first year. No one seems to know the cause. I'm about ready to dump a VERY expensive refrigerator. Unfortunately it matches the freezer which sits beside it. Does GE even care??

  • jeannehelmic Mar 01, 2011

    No, GE doesn't care. They know there is an issue, but refuse to take responsibility for it. The best they could offer was a discount on a repair that they cannot guarantee will work. Some people on the internet claim it's a humidity problem since the fridge never stops running. But no one has said whether or not there's a valid repair for it. Still dying to know if anyone has had it fixed. I would hate to dump a $4000 fridge, too.

  • judymcc Apr 20, 2011

    We have had the same problem with mildew in our 36" Monogram refrigerator for 3 years. Finally someone suggested cleaning it with baking soda then adding "Rid-X" to the back of the shelves. Three months and no mildew. I had a GE service repairman out today to prove my point with the gathered water in the "Rid-X" container. They are now replacing the cold temp. thermostat (?). At least with the "Rid-x" I don't have any mildew.........

  • clmaxwell34 May 09, 2011

    I am also having the same problem with my GE Monogram and was not even offered the free service call. I was informed that mold was a cosmetic issue and therefore I would need to pay all costs myself. If I could guarantee that there would be a fix I would gladly pay the money, but after looking at several blogs it seems that no one has found a resolve for this problem and I am also getting sick of having mold in my refrigerator and having my family ingest it. I never heard about a lawsuit but am thinking maybe a new lawsuit is in order. This is ridiculous that after so much money spent they will do nothing,

  • Deborah Wilson
    Deborah Wilson Aug 27, 2012

    I will gladly join a new lawsuit. The mold along with the severe rusting is a health sue. If it is cosmetic, they have a serious flaw they did not address.

  • Denise Fiore-Williams
    Denise Fiore-Williams Mar 27, 2014

    Have a GE Monogram and have had problems from day one. Battle the black mold on shelves and interior and have scrub so hard taken paint off!! At the bottom the compressor and "rotted" that all the white paint has come off and all you see is rust. We won't replace until they die, they are built ins full fridge with a full freezer which by the way the plastics tubing to the ice make leeks damaged our hardwood floors all through the kitchen into dinning and living room. They refuse to correct the problem, so we have a very expensive freezer and can't make ice. If there is a class action law suit I would be more than willing to join. We will NEVER buy a GE appliance again.

  • Laura Zimmer
    Laura Zimmer Jun 20, 2015

    We bought this refrigerator in 2008. Yesterday, after multiple service calls I reached the end of my patience. I have searched the internet many times for this topic and I'm so glad I found this discussion. I have had mold in this refrig. since I got it. I've asked the dealer many times what I could do--no answer. I bought all new door shelves (expensive) to get rid of the mold in the cracks that never went away even when soaked in bleach. The paint is off everywhere and rust starts wherever the paint peels off. It makes me mad every time I think of how much this machine cost. It also makes me mad that my local dealer has no knowledge of this problem. They have a glitzy showroom and know nothing about the problems with their products. How can they be ignorant of the problem? They keep sending out repairmen who have no idea what they are doing to fool around with it. It has ice on the compressor every summer. I've melted the ice off of it SOOOOO many times with a blowdryer. No repairman seems to know how to fix this problem. Then summer ends and it stops icing. But the mold and rust problem remain. I don't know what to do, but my kitchen was designed around this and I have the matching freezer. How do I find out more about the offer from G.E.?



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