Question about Philips GOGEAR SA6045 MP3 Player

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I am trying to turn on my philips GoGear Vibe player, and it won't do anything beyond the initial start up screen. It won't turn off unless i reset it, and when i turn it back on, it just keeps getting stuck on the initial screen. I've pressed all of the available buttons. Nothing is happening. What do i do? Is it broke?

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  • 29 Answers

Dear Tracey,

We regret the inconvenience faced.


We would request you to share your contact details with us in order to get this issue resolved for you.

Thanks for your patience.

Regards
Philips Consumer Care
1800 102 2929
1860 180 1111

Posted on Jan 23, 2011

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I am having the same problem with my Gogear player. Can anyone help?

Posted on Jan 04, 2011

  • CustomerCare Philips Jan 23, 2011

    Dear Tracey,

    We regret the inconvenience faced.

    We would request you to share your contact details with us in order to get this issue resolved for you.

    Thanks for your patience.

    Regards
    Philips Consumer Care
    1800 102 2929
    1860 180 1111

  • CustomerCare Philips Jun 06, 2011

    Dear Tracey and Juggerca,

    We regret for the inconvenience caused to you.

    Would recommend you to connect your Go Gear to your PC/ Laptop and repair the same using Songbird Utility or Device Manager.

    This should fix the problem. if the problem persists please feel free to contact us on below mentioned contact details.

    Thanks & Regards,
    Philips Consumer Care,
    1800-102-2929
    1860-180-1111

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1 Answer

My Philips Gogear is stuck on the philips screen


Reset.Hard reset: press the 'RESET' button with the end of a paper clip or the point of a pencil. Then try to switch on your player. Note: do not use the microphone input.

Oct 16, 2011 | Philips GoGear ViBE Digital Media Player

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My Phillips GoGear Vibe won't go to the main menu. It freezes up on the ViBE sequence. I tried soft resetting and turning it back on but it didn't work!


Reset the player using the pinhole. If it freezes again then please update the firmware on the player to resolve the issue

To update the firmware perform the below task:

  • Download the newest version of the Philips Device Manager:
  • www.usasupport.philips.com - change your country/language as needed
  • Enter in your exact model #
  • Click on the link for your exact model #
  • Click on the Software & Drivers section
  • Click on "Firmware Upgrade Software"
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If you need any further help, please email us back so that we can continue to work on a solution.

May 14, 2011 | Philips GOGEAR SA6045 MP3 Player

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The screen is frozen on the PHILIPS icon and when i reset it it did nothing, but when i put it on the charger then reset it, it starts charging, but when i take it off the charger it goes back to the...


Hi,

Please follow the below steps and check if that resolves the issue:

  1. Press down on and hold the "Power" button on your Philips GoGear MP3 player.
  2. Press down on and hold the "Volume Up" button on your Philips GoGear MP3 player. Continue to hold both of these buttons down for three consecutive seconds. The MP3 player will turn itself off.
  3. Press and hold "Power" until your Philips GoGear MP3 player turns itself back on. Your GoGear will no longer be frozen and you can use it as normal.
If you require further assistance then please revert back.

Regards

Anand Gupta

May 04, 2011 | Philips GoGear ViBE Digital Media Player

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My Phillips GoGear MP4 player stopped updating at 99% and will not continue.


1. Launch Philips Songbird program from Windows start menu. The program can be found on GoGear Accessories disk, or you can download it from:
http://www.userdrivers.com/MP3-Player/Philips-Songbird-1-7-2-Build-1667-for-Windows-XP-Vista-7/

2. Reset your GoGear player while holding Volume+ key and immediately connect it to computer. (You should do it before "Udating at ..." message appears.)

3. From Songbird menu choose Tools -> Repair my GoGear Vibe.

4. Follow the instructions.

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My Gogear Vibe MP3 is frozen on the playlist screen. Won't change screens, won't turn off, doesn't do anything when you plug it ino the pc


Try Resetting it, by getting a sharp edge (something) and pressing the button on the left side of the device..if that doesnt work, try waiting for the battery to die, the reset, then try charging it again. Hope this helps.(:

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I just reset it, and it works great. Need to keep it updated.

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