Question about Creative Labs ZEN Vision:M Digital Media Player

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Computer doesnt recognize player?

When i try to hook up my Zen Vision M to the computer, the computer does not recognize the player. It still charges through it and plays, i just can't figure out how to get the computer to recognize it.

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  • lacah Jul 09, 2008

    Zen vision M will not connect to my pc. Have uninstall everything and reinstalled, but no help. Love my Zen . Please help

  • guytrin2000 Jul 10, 2008

    my computer doesn't recognize my zen player and in efforts to fix it, i deleted the firmware.....HELP ME!!! i'm about to crack this zen in half!!!

  • racjemison Jul 11, 2008

    My Zen just stopped synching with my computer out of the blue. It will charge through the computer and I could still listen to the songs, but it wouldn't actually connect. I thought formatting it would fix it, but now I have no songs, and basically no mp3 player any more...any solutions???

  • hansemonsen Jul 18, 2008

    Same problem here.

    Not able to reload firmware. It is connected but firmware update utility find it unconnected.

    I have tried evertything. Never Ever any Creative products for me. I have come into this problem only because I selected a menu choice on the player. It should not be possible. Damn ****. Garbage. I have i highschool degree in comoputer engineering and was among the best in the class. But this damn **** should be illegal to sell. I hope someone can help anyway.

  • kellyswnn Aug 23, 2008

    Yes! also i cant use any firmware untill this problem is solved. also it keeps rebuilding files everytime i turn it on and the sinc manager and movie and music download screen says" player not connectted".

  • nelson soares Aug 26, 2008

    when I connect my zen the computer doen´st recognize

  • neenasp Oct 08, 2008

    I have the same problem.... I have 2 zen players, neither will connect once my stupid roommate updated windows media player on my pc.

  • j_robber Oct 12, 2008

    I try to fix it by downloading the package, but when i try to update it still doesnt find my Zen. What should i do?


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6 Answers

Wow it worked. awesome. super psyched

Posted on Oct 12, 2008

TheGadgetDr. I bought my Zen Vision M WAYYYY back in 06. Up until last year I started gettin' the same problems as everyone else. As of late, I've been trying to get my data off the darn thing and googling ways of fixing the issue. I FINALLY came across this site and that link you have up. And IT WORKSSS! THANKSSSSSSSSSSSSSS!

Posted on Oct 04, 2008

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This happened to me and the only thing that solved it was sending back to creative, you have too go through their website's troubleshooters and get an RMA number from them, they will do this for free if it's under warranty, this happened to me and my boyfriend within 6 months of buying our zen vision M's, I'm currently trying to solve his without sending it back, this is without much success.

Posted on Aug 27, 2008

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This is a very common problem. 50% of the time it just needs some simple trouble-shooting such as "Format," "Disc Cleanup" and then "Reload Firmware." If that does not work, then you are among the other 50% of folks who have a hardware issue. What this means is, a chip or several chips on your motherboard have malfunctioned and without them, the computer just can't talk to the Zen and won't recognize its there.

For more detailed instructions on troubleshooting your Zen, click here

Posted on Aug 27, 2008

  • TheGadgetDoctor
    TheGadgetDoctor Oct 04, 2008

    Hello,


    The problem could be due to corrupt data on your hard drive. You'll need to put it in Recovery Mode and format your player and reload the songs back on. This should fix the problem. If not, then you have a hardware failure.

    To put it into Recovery Mode, do this: put a paperclip in
    the Reset hole while holding the power button in the On position. Then release
    the paperclip and continue to hold the power button until it goes to the
    Recovery Mode screen. You should at this point try Format and Scan
    Disk/Cleanup, then Reboot. If it still gets stuck at the same spot, then its
    going to be a hardware failure.



    Click
    here
    to view my step-by-step troubleshooting guide.

    Click
    here
    to send in your device for free diagnostic testing.




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Brand new hzen and the following.....p , and it has everything, just wont recognise my

Posted on Aug 23, 2008

  • kellyswnn Oct 07, 2008

    Wow that worked !!! thanks guy's

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Have you guys installed Windows Media Player 10 or 11 ?

Posted on Aug 23, 2008

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