Question about Symantec Norton AntiVirus 2004 - (Open Box) for PC

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Please help. I have recently ordered a game from HP games and found out that it wasn't what I wanted. When trying to cancel I mistakenly ordered it again and am now afraid that I will be billed twice, so how do I get out of this without canceling my charge card

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Posted on Jan 02, 2017

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SOURCE: Billing problem

Hi Leonard,

You will need to contact Symantec directly regarding your billing issue, you can do that at the below link.

http://www.symantec.com/norton/support/cs/contact_cs.jsp

One of their representatives should be able to cancel the double order.

Posted on Jun 11, 2008

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SOURCE: I have an annual automatic renewal with Norton

Don't ask us, contact Norton.

Posted on Oct 23, 2009

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SOURCE: I was charged for your service on March 18 for one

This is James H. Stevens jamesstevens3560@att.net
Please cancel my subscription

Posted on May 18, 2010

SOURCE: Ordered the Norton Internet Security

You may cancel your Automatic Renewal registration by signing in to your Norton Account (www.myNortonAccount.com). Do this 15 days before your subscription expiration date (or before the specified billing date in the Automatic Renewal email notification) to avoid an automatic charge. Once you have signed-in to your Norton Account, navigate to the Automatic Renewal page. Uncheck the check box for the Norton product in which you wish to disable Automatic Renewal. Click on the Update button. Turning off the auto-renewal feature may leave you unprotected from dangerous online threats unless you renew your subscription manually. You can renew your subscription manually by following the renewal prompts provided by the product.

Posted on Feb 12, 2011

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