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I was charged $54.99 for the annual Norton Renewal on 11/30/10. I know longer use this service and haven't for some time. Please refund the amount shown and notify me that my account with Norton is canceled going forward. Thank You Gary Woods

Posted by Anonymous on

  • Anonymous Mar 17, 2014

    Want to discontinue service. Need refund of renewal charge.

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Hi Gary

You have to contact norton to get this amount back. You have posted this in Fixya.com.
We help you solve technical issues with various hardware and software you may use in your house.

Please click on the link below to chat with norton customer care and explain the issue.

http://us.norton.com/support/contact/contact.jsp?pvid=cs

Thank you for contacting fixya.

Posted on Jan 03, 2011

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1 Answer

How do I cancel renewal immediately and easily.


when you purchased your Norton product, you had chosen the preference of auto annual renewal. Hence, you cannot cancel renewal immediately. However, you can go to NORTON SUPPORT following this link and speak to them for cancellation. https://support.norton.com/sp/en/us/norton-renewal-purchase/current/info

For any other computer software issue or for any other Norton help and support, you can follow us on Norton Support.

Oct 01, 2014 | Norton Internet Security 2010 Antivirus +...

1 Answer

Help yahoo com


contact symantec to get it sorted out
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb or

Turn off Norton Automatic Renewal service This document provides you the steps to turn off or cancel the Norton Automatic Renewal service for your product to prevent future automatic billing and renewal. You may need to follow these steps if you have got a new Norton product and need to cancel the service on a previous product which you no longer use.
If you cancel the Automatic Renewal service on your current product, you must manually renew your subscription before it expires or risk losing your Norton Protection. If you have already been charged and want a refund, read Requesting a Norton Automatic Renewal refund.
Turn off Norton Automatic Renewal service
  1. Go to Norton Management to cancel the Norton Automatic Renewal service.
  2. Click Sign In.
  3. Sign in to Norton with your email address and password.
  4. Under Automatic Renewal, next to the Norton product for which you want to cancel Automatic Renewal, click Off.

https://support.norton.com/sp/en/aa/norton-billing/current/solutions/kb20090818144126EN_EndUserProfile_en_us?entsrc=redirect_pubweb

contact symantec
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb

Aug 29, 2014 | Symantec Norton AntiVirus 2008: Windows

1 Answer

I have had an automatic renewal taken from my bank account despite having removed norton security from my computer, how can I recover the amount taken and ensure this doesn't happen again.


the renewal is annual correct? If you want to stop it contact your bank and stop it if you used pay pall sign in and go to your account go to payments and stop that one fill out a complaint stating dates and all info on payments sometimes pay pall will help or your bank might help. I do not know what the laws where the purchase toke place are. or the ones down under are ether.

Aug 12, 2014 | Norton Internet Security 2010 Antivirus +...

1 Answer

I want to cancel my norton


When you sign up for Norton, Symantec puts you in their 'Automatic Renewal service', every year they'll bill you to use their anti-virus product.

You should call customer support @ 1-800-745-6034 and ask for a refund if you no longer want to use the product.

If you want to continue using the product, but just disable the auto-renewal service:

1. Sign into you Norton Account :
https://account.norton.com/amsweb/default.do
2. Click Automatic Renewal
3. Click Off
4. You'll get a prompt, then click Confirm 'Turn Off''

Jan 06, 2013 | Computers & Internet

1 Answer

Wondering why I was charged for the Norton service when I was never able to down load it, I had to have Dell remove what fragments were in my PC, I need my money reimbursed! I had already discontinued...


You may have been charged an automatic annual renewal fee. Go to https://www.mynortonaccount.com/amsweb/default.do?product_lang=EN and login (if you remember your user name). You can cancel your account so at least you don't get charged again next year.

You can contact Norton directly and maybe they can refund your money.
Here is Norton's support page:
http://us.norton.com/support/dtree.jsp

Hope that helps!

Mar 29, 2011 | Computers & Internet

1 Answer

Should not have been charged


You'll have to report the charge to your card issuer and request for a charge-back.

Oct 07, 2009 | Norton Internet Security 2005...

2 Answers

On July 14/08 I was charged $55.57 on my Viza card for a renewal of Norton annual renewal 877-294-52. I no longer have that computer as it crashed and was 5 yrs old. I would like a credit issued to my...


Better call Symantec customer service and inform them about this charging problem on your credit card 1-800-695-0678.

Hope that helps.........

Jul 19, 2008 | Computers & Internet

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