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My scanmaker 4900 will not produce any image : only multicolor background or black field. Seems to be installed ok and responds to all the buttons but no images! Have tried a fresh install on another computer but similar results. Using xp

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Hi and welcome to FixYa!

Looks like that the scanner reached it's breakpoint. I assume that the bulb is fine for it can work but can't produce images. This can be a circuit board issue that it's better to purchase a new one than to get it fix for it will surely cost you on parts and labor.

Hope this helps and thank you for using FixYa! Have a good one!

Posted on Jan 03, 2011

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Posted on Jan 02, 2017

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