Question about HP Office Equipment & Supplies
Generally, this is Hardware Failure Error on HP Printers. You may try few steps before considering it is Hardware Failure.
Remove the Cartridges and Printhead
( Printheads are that hold the cartridge and it has a latch on right side to loose to remove the Printhead, if you dont find a latch, your printer does not has Printhead. Generally, Printers with only 2 cartridges do not have Printheads and any printer beyond this with 4,5 or 6 cartridges have printheads. Sometimes the cartridges are on left side or printer and Printheads inside the printer after you open front access door or you will find cartridges and printhead both inside the printer if you open the front access door )
Clean the contacts ( Electrical or Golden contacts ) using lint free cloth. ( Cloth damped with few drops of water, squeezed properly )
Put the Printhead and Cartridges back and Turn off the printer and turn on.
If you have completed all the steps listed above and are still experiencing a problem, Service the product as it needs repair.
If your printer is In-Warranty, Contact HP Tech support - 1800-474-6838 and they should be able to replace it without charges.
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Posted on Jan 03, 2011
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Posted on Jan 02, 2017
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