Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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I installed a new cartridge in my HP Officejet 6500 wireless printer and get a "Ink system failure" message. When I turn off and then on again, I still get the system failure message. What should I do next?

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  • HP Master
  • 2,517 Answers

Hi there

Posted on Jan 03, 2011

  • 1 more comment 
  • RAJDEEP DUTTA
    RAJDEEP DUTTA Jan 03, 2011

    Hi there maximum time we found it is a the head problem. The print head is what the cartridges sit in inside of the printer. For resolve the problem please follow these.





    Open the printer and wait for the carriage to slide over. Some how if its not come then Unplug the printer & Manually slide the carriage.

    Now Remove the ink cartridges from the print head & Use wet warm cotton swab or use alcohol to thoroughly clean the print head.

    Repeat this until there is no ink residue coming off on the cotton swab. After finished it make the head dry then fix it back. Now Try to print something now



    If that does not work then follow the next step.





    Remove the printer data cable & restart the PC & printer. Then fit back the data cable & turn on the printer. Hope that's start working , if no luck then Uninstall the printer driver & restart the PC & Printer both again. Now install the driver of the printer and connect it with PC ,Turn on printer & go for a test print from the printer preference. Thanks & waiting for your reply.

    ________________________________________________


  • RAJDEEP DUTTA
    RAJDEEP DUTTA Jan 03, 2011

    Hello sir is that you try my given solution?

  • RAJDEEP DUTTA
    RAJDEEP DUTTA Jan 04, 2011

    Still waiting for your reply.

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Hi,
  • Please check the cartridges.Are they well installed?[Install them correctly].Still have ink?[replace if out of ink].
  • Also you can check the whether the cartridges pink/orange tape[when new] was fully removed for full cartridge connection.Here's how to:-
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Hope it helps.Thanks!

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You can click on the link below to see step by step instruction to resolve the Ink system faliure error. These messages comes due to cartridge or print head issues.

Click here >>> Ink system faliure

Regards,
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Hi,

You can click on the link below to see step by step instruction to resolve the Ink system faliure error. These messages comes due to cartridge or print head issues.

Click here >>> Ink system faliure

Regards,
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I have an ongoing problem with my HP Officejet 6500 wireless printer. Everytime I need to change the three color cartridges, I get the same error message: "The following ink cartridges appear to be...


This normally happens when the "window" on the ink cartridge is dirty. It may not even appear to be dirty, which is hard to tell, because it is a cloudy and dark gray color, but it still needs cleaning.

The manual (at least on 6500) says to clean the little "window" on the cartridge. For some reason this needs to be done even though it is new and you receive the message.

If cleaning with a normal cloth does not work, try cleaning it with some rubbing alcohol as well as this usually does the trick.

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If the cartridge has been refilled or remanufactured, 'Low on Ink' or 'Ink Alert' messages may be inaccurate or display incorrectly.

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Reason of occurring this error message is listed below:
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  • Printer cartridges low message.
  • Printer cartridge is damage or not inserted properly.
How to Solve "0xc19a0013" Error Code for HP Printer
  • Change low or empty cartridges: in case ink alert message is display before this message. Changing the cartridges may solve the issue.
  • Make sure the printer cartridge is installed or inserted correctly
  • Remove the printer cartridge and reinstall that.
  • Use HP Printer Automatic Cleaning Utility to Printheads:In case the error message is occurring ,use automatic cleaning utility of printer for printhead cleanup
  • Update the Printer Drivers :It may happens due to outdated printer drivers. We recommend you this to update your HP printer drivers on regular bases for smooth and flawless printing
In case your HP printer still display the error message best option is to dial HP Printer technical support Phone number-1-800-436-0509 (US), +44-800-078-6054 (UK), +61-1800-769-903 (AUS)
1 800 436 0509 HP Printer Technical Support Phone Number

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Your OfficeJet 6500 may need resetting. With the printer power on:

1) Disconnect the USB cable from your computer
2) Remove the ink cartridges
3) Unplug the power cord. Wait for at least 1 minute. Plug the unit back in (press the power button if necessary)
4) Wait for the "Insert Cartridges" message. Reinstall the cartridges
5) Close the product doors
6) If you receive a recalibration message, allow the printer to complete this task
7) Reconnect the USB cable
8) Try your print job again

If problems still exist, your product may need servicing by an authorised HP technician.

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Forgive me for asking this, but roughly speaking about 80 to 95% of problems involving ink or toner are resolved by the following:
Are you using a factory new ink cartridge supplied by the manufacturer of the printer?
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
Don

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