Question about Brother IntelliFax-2820 Laser Fax

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Fax is "receiving" but does not print, it says

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Posted on Jan 02, 2017

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SOURCE: CANNOT RECEIVE A FAX

Slim1234,
          A multitude of problems might cause receive problems, and the User's Guide has no "receive Problems" section under troubleshooting - so here goes:

        If I had to guess right off the bat, your problem is probably
that the FAX is in "FAX Storage" mode, and is out of memory.
In this mode, it will print FAXes until it runs out of memory.
See problem "g" below.

   a. Voice mail active on the line - if voice mail and FAX-2820 are
       set to answer the line on the same number of rings, there's
       no way to know which will answer first.

   b. Voice mail active on line - if voice mail is set to answer in
       fewer rings than the FAX, then the FAX will always lose
       (but you'll have no problems Xmitting).

   c. Call Waiting active on the line - the call waiting "boop" will
       kill incoming FAXes (and outgoing FAXes too, but your
       personnel will retry the outging ones until they succeed
       and you may only hear complaints about incoming FAXes).

   d. Your FAX-2820 is set to "Manual" or "External TAD" mode.
       Reset it to "FAX only" or "FAX/Tel" mode (depending on
       your office use of the FAX telephone line).
       How to do this: Menu/Set,0,1 <up/down to select mode>
                              press Menu/Set.
   NOTE: your LCD display tells you your receive mode:
       Mine says "Sleep 22:08 Fax", telling me I'm in "FAX only"
       mode, and its 10:08 PM.

   e. You've set the FAX to RING DELAY - if so, the FAX
       must win. Setting ring delay to 00 tells the FAX to answer
       the line silently (an advantage for a busy MD's office).
       How to change this: Menu/Set,2,1,1
       Ref: FAX-2820 User's Guide p.4-2

   f. You dont have a shared (FAX/human) line set to
     "Easy Receive"; if someone answers the call and
      Easy Receive is off, then they need to press START on
      the fax machine front panel or dial *51 and hang up.
      How to change it: Menu/Set,2,1,3
      REF: Fax-2820 User's Guide p. 4-2

  g. You may be set up for "FAX storage."  In this mode, received
      FAXes will be stored (and printed) until you run out of
      memory (quickly done on a Brother FAX-2820), then you
      get nada (but sending FAXes still works).
      How to reset this: Menu/Set,2,5,1 <up/down>
      REF: Fax-2820 User's Guide p.6-2

  h. You may have set up FAX forwarding.  In this mode, sending
      FAXes will work fine, but all incoming FAXes willl be sent
      to another telephone number.
      How to turn it off: Menu/Set,2,5,1 <up/down>

      If this laundry list of (sending OK, Receiving dead) scenarios
 doesn't resolve the problem, email your FAX number to me
and we'll do some cross-country FAX debugging.

                                  Dave in tech support
                                  amityjones71@gmail.com
P.S.
      The above features may have been set remotely by a
   nefarious (or somewhat knowledgeable) individual - remember
   that a little knowledge is a dangerous thing (even for
   FAXes). See (extensive) remote programming instructions
   on p.6-6 of the User's Manual.

        To print out the caller ID list - and possibly find out the
   source of the remote programming:
   Menu/Set,2,0,3 <up/down to "print report">, Menu/Set,
    Start, <Caller ID report prints>, Stop/Exit
   Ref: Brother Fax-2820 User's Guide p.A-3

Posted on Dec 21, 2007

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  • 3 Answers

SOURCE: There's a fax in the memory - I can't print it

if there is a fax in the memory press memory reference, scroll down to 'print all in memory'

Posted on Jul 13, 2008

leroyal
  • 2120 Answers

SOURCE: Fax Will not send or receive.

Unplug the power cord for 10 seconds.

It is not detecting a dial-tone.

Posted on Jan 31, 2009

leroyal
  • 2120 Answers

SOURCE: Need to reprint previous fax.

you can't. check the journal for the last receive transaction fax number. send a request for re-transmit.

Posted on Mar 12, 2009

FixinFax
  • 3085 Answers

SOURCE: Brother IntelliFax 4100e unable to receive fax

It could be some senders are sending over a DIGITAL PHONE LINE. All fax machines are ANALOG.

Posted on Jul 20, 2009

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1 Answer

Display fax gives a warning "received in memory" we also have a warning "prepare black toner" We can not print the fax! What can we do?


Generally the "received in memory" message is a result of the machines inability to print. I.E. It received a fax, attempted to print it, failed, and then stored it in memory to print once the issue has been corrected.

The Prepare Black Toner error is likely directly related. If the toner cartridge is empty, inserted incorrectly, or damaged it could be causing this error. Try reseating the cartridge by removing and reinserting. If that doesn't clear the error try replacing it with a new Canon branded cartridge.

As soon as you correct the printing issue the stored faxes will print.

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Our fax machine - panasonic model fp-342 can't received fax due to error display "fax memory full" . How can i fix that?


This fax machine stores the faxes in memory and then prints them out.

If it's unable to print them, is either because there is no paper or no ink.
The memory eventually gets full and stops receiving faxes.

Apr 01, 2011 | Office Equipment & Supplies

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How do I clear the "received" memory without letting the machine print every received fax?


Try clearing the DRAM. ( Document memory.) Do the following....
Press PROGRAM, *, G ..( Display should say DRAM Clear.)
Press ENTER.
That should do it.

Nov 17, 2010 | Muratec F320 Plain Paper LED Fax

1 Answer

My fax machine is in auto print off mode how do i switch it to auto recieve mode


Hi; Receiving to Memory Temporarily You can enable memory receiving feature temporarily. Received faxes will not be printed automatically.
  1. Press [ON/OFF] to select <AUTO PRINT OFF>.
  2. ??? The fax starts receiving documents in memory.
  3. ??? To cancel, press [ON/OFF] again.
  4. ??? When <AUTO PRINT OFF> is cancelled, received faxes will be printed automatically.
good luck

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Jammed fax machine memory?


Our office called the repairman because time was an issue

May 07, 2009 | Office Equipment & Supplies

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Reg. printing of memory received messages


Yes, after refilling the cartridge, fax in memory automatically print out with charms. :) thanks for your help.

Aug 18, 2008 | Office Equipment & Supplies

1 Answer

BARRIE@NORTONBARRIE.CO.UK


RECEIVED IN MEMORY
If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory.
When the problem is resolved as described, the fax stored in memory is printed automatically.
bullet_s.gif Ink is low or has run out while receiving a fax: replace the FINE Cartridge.
bullet_s.gif Paper size/type setting is incorrect: correct the paper size/type setting.
bullet_s.gif Paper has run out while receiving a fax: load the paper and press the OK button.
bullet_s.gif Output Tray is closed: open it.
bullet_s.gif OFF is selected for AUTO PRINT RX: select ON.
bullet_s.gif You pressed the Stop/Reset button to cancel printing of a fax: press the FAX button.

Jul 18, 2008 | Canon PIXMA MX310 All-In-One Printer

4 Answers

Received fax's are not printing. Unit prints confermations and is working as a printer but recieved fax's just park in memory and will not print.


TYPICALLY A FAX MACHINE WILL RECEIVE MESSAGE IN MEMORY WHEN NO PAPER OR TONER/INK FINISHED INDICATION IS THERE, REPLENISH THESE SUPPLIES WITH GENUINE ONES AND FAX WILL START PRINTING. IF PROBLEM IS NOT SOLVED , PLEASE TRY TO CLEAR THE SETTING FOR MEMORY RECEIVING, IF STILL NOT SOLVED TRY BRINGING THE MACHINBE TO FACTROY SET SETTING BY CLEARING THE MEMORY. HAPPY FAXING OMNIPRESENT

Jul 28, 2006 | Samsung SF-560 Plain Paper Laser Fax

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