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I am unable to print any documents ... this has been since yesterday. I have unplugged the printer and replugged, closed down the computer and restarted ... cleared all the excess printing jobs ... now what?

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Dear customer,

First, check the software by updating your printer drivers.

To go there, Right-click My Computer --> Properties --> click hardware tab --> click device manager --> click on Ports --> double click on printer port.

Now check to see if the status window says it's working probably. You can click on the driver tab to update the driver.

Secondly, it could be a hardware problem. Did you replace the ink with a new Brother cartridge or a refilled one?

If all else fails, do contact Brother directly for technical assistance.

Good luck!

Posted on Jul 09, 2008

  • Ajith Kumar Jul 10, 2008

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