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Inactive feature message displayed when we try to access any features on our M7310 phones. This occurred after a power outage.

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  • smhowland Jul 09, 2008

    all phones work on all three lines for both incoming and outgoing calls. We have just lost all features, so have no ability to program or record greetings etc.

  • smhowland Jul 09, 2008

    when we press features key and code (e.g. 983) nothing happens but the display of feature 983 or 981 then after a couple of seconds the message feature inactive. phone then returns to normal display.

  • smhowland Jul 09, 2008

    Any help on this "feature inactive" problem?

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Dear customer..here is the solution

Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
7. Release
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.

thank u

Posted on Jul 09, 2008

  • jessica schuster Aug 28, 2012

    The feature codes did not restore to the defaults still reads none registered. They still come up inactive feature.

  • jessica schuster Aug 28, 2012

    The feature codes did not restore to the correct defaults when the voice mail completed the power up cycle. They still show none registered and they still read inactive feature. please advise

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Have you tested the phone, and tested the power supply through the phones menu?this is what the book says about inactive feature code.
Inactive Feature-
You have entered a feature code that is used
by an application program that your system
does not have.
Keep me updated.
Thanks,
Lee

Posted on Jul 09, 2008

  • 2 more comments 
  • Lee A.
    Lee A. Jul 09, 2008

    Do you have the manual for the phones? In the manual there are several tests you can run on the phone to make sure they are working properly.
    Let me know.
    Thanks,
    Lee


  • Lee A.
    Lee A. Jul 09, 2008

    are these features that are programmed onto the CAP module buttons?
    Thanks,
    Lee


  • Lee A.
    Lee A. Jul 09, 2008

    Sounds like the power outage might have wiped them out do you know how to reprogram the features?
    Thanks,
    Lee


  • Lee A.
    Lee A. Jul 10, 2008

    Have you ran the external features test?
    Thanks,
    Lee


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Do you mean that the options are grayed out with out any access??

Posted on Jul 09, 2008

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Check that there is line in phone cable

Posted on Jul 09, 2008

  • Ginko
    Ginko Jul 09, 2008

    If the feature codes show as inactive, this means that the phone system is not getting the voice mail. Check that connections are ok, check that voicemail is working. Contact service provider if you have problem with voicemail.

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If you go into your phone options, you'll want to do a "master reset". This will restore your phone to its original state. All of your features will be restored as well.

Posted on Jul 09, 2008

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