Question about Tomtom GO 520 GPS Receiver

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My tomtom 520 won't connect with my macbook - I have reset the device, restarted the computer, uninstalled TomTom home and reinstalled the latest version but still nothing. The device asks me if I want to connect to the computer when I put it in the cradle but when I click yes I just get a screen saying 'TomTom GO 520' and nothing else happens. TomTom home tells me the device is not connected and the drive doesn't show up on my desktop

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  • Contributor
  • 18 Answers

I had the same problem. Ended up using another computer

Posted on Jul 05, 2017

6 Suggested Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: tomtom GO 720 won't connect to tomtom home

hold the reset button in for 15 seconds located on the botton of the tomtom,plug in the usb then the tom tom and turn on this should slove your problem

Posted on May 17, 2009

  • 4090 Answers

SOURCE: restore to factory setting

n rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. The only information lost on your device is the clock’s time zone setting. Select your device from the list below to see how to reset it.


Select your device: TomTom GO 940/740/540 TomTom GO 930/730/630/530 TomTom GO 920/720/520 TomTom GO 910/710/510 TomTom GO, GO 300/500/700 TomTom XL IQ Routes TomTom XL (30-Series) TomTom ONE XL TomTom ONE IQ Routes TomTom ONE 30 Series TomTom ONE 3rd Edition TomTom ONE 2nd Edition TomTom ONE 1st Edition TomTom RIDER 1st Edition, RIDER 2nd Edition TomTom ECLIPSE II TomTom DAIHATSU, TomTom ECLIPSE, TomTom TOYOTA Help Not sure which device you have? ico_close.gif Type the first two characters of your device's serial number below to find out.



To reset your TomTom device, do the following:

  1. Check that the battery is charged properly.
    Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on.

  2. Remove the SD card
    If your device uses an SD card, remove it.

  3. Reset your device.
    Use a straightened paper clip, or something similar, to push the reset button for 15 seconds. See the pictures below for where to find the reset button.

  4. Turn your device on.
    Press the On/off button for at least 5 seconds.

  5. Insert the SD card
    If your device uses an SD card, insert the SD card.
The rest button is on the top of the GPS

Posted on Jul 26, 2009

  • 1 Answer

SOURCE: tomtom go 520 speech recognition

Create a text file called support_asr.dat, open that file and write the number 1 in the file. Save and close then copy the support_asr.dat file to the ASR directory on your TomTom internal drive. You must have map version that support ASR.

Posted on Sep 27, 2009

  • 14 Answers

SOURCE: Change time on tomtom GO 520

On the To Tom 520 , tap the screen & go into Change preferences tap the arrow pointing to the right which will take you to PREFERENCES 8 of 8 , there you will see set clock , from there tap done ( How should time be Displayed ) then you will see please set correct time , then its a case of tapping the up / down arrows to set the time , then tap the word / button DONE

Posted on Mar 09, 2010

  • 1 Answer

SOURCE: how do you change tomtom 520 battery

  1. remove 2 torx screws from back of unit (size T6 - unusually small)
  2. push a fine screwdriver into the screw holes to help separate the two halves
  3. unscrew 4 torx T6 screws holding printed circuit board in place
  4. battery is stuck to underside of pc board
  5. unplug battery
  6. carefully prise the battery away - it takes time! (I used a small screwdriver)
  7. re-assemble in reverse order.
I still only get about 2 hours battery life when hand held.

Posted on Aug 13, 2010

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1 Answer

I put the USB in the sat nav and then in the usb on computer then says no device connected


if it says no device connected in ur tomtom home, then u need to uninstall ur tomtom home, clear the cache, empty ur recycle bin, reinstall the tomtom home and connect ur device. if unsuccessful after this and getting same message then assigned USB port driver needs to be updated.

Jul 25, 2010 | GoldenRAM TomTom XXL 530S 5Inch Widescreen...

3 Answers

My computer will not acknowledge my tomtom go 720 is plugged in to usb connector power light is on in charging cradle but computer says not connected


I had the same problem. I tried uninstalling software and re-installing it. That did not help. I reset my TomTom Go 720 with the reset button on the bottom of the unit. The computer then recognized my TomTom.

Aug 30, 2009 | Tomtom GO 720 GPS Receiver

2 Answers

Cannot make TomTom HOME recognize my device


Sounds like you are trying to install tt home from your tt device. Go to the tt website and download from there.

Mar 01, 2009 | Tomtom One XL GPS Receiver

1 Answer

Tom tom home does not see my tom tom go 520


Hi canal_boat_m

Try this solution:

STEP 1 Un-install Tom Tom Home from your PC

STEP 2 Click on the link below:

http://tomtom.com/lib/img/cs/S4S/files/RemoveRegEntries_TTGOv1.exe
This will download a little removal program for the Tom Tom Home program.
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 3 Visit Tom Tom website and download the current new version of Tom Tom Home and install it to your PC
STEP 4 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see http://www.tomtom.com/6965). When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
Your Tom Tom should ask you to 'Connect to Computer' if it does tap YES.

SOLUTION:
Your unit should now be recognized by your PC.

IF IT DOESN'T then follow the instructions below:

1. Connect your unit to your PC;
2. Copy two folders to your PC (namely 'Raster' and the one which holds all your maps - probably called 'United Kingdom and Eire';
3. Using Windows Utility, right click on the Tom Tom drive unit and select Fomat;
4. Switch off the unit and soft-reset it with a paper clip (but hold it in for at least 20 mins) and then re-connect it and power it up;
5. Tom Tom Home should now detect the unit and your unit should ask you to 'Connect to Computer' so tap YES;
6. Tom Tom Home will now say your device needs updating - and if you apply all the changes it will restore it to Factory Finished!
7. Then all's needed is to replace the two folders you backed up and any other items like mp3's and sounds, pics, etc.

Feb 27, 2009 | Tomtom GO 520 GPS Receiver

4 Answers

Tomtom GO 720 won't connect to tomtom home


hold the reset button in for 15 seconds located on the botton of the tomtom,plug in the usb then the tom tom and turn on this should slove your problem

Feb 12, 2009 | Tomtom GO 720 GPS Receiver

2 Answers

No maps found error on tomtom 3rd edition


you need to uninstall tomtom home and then reinstall again you can do this at
http://tomtom.com/plus/service.php?=17

this will take you to thevery latest tomtom home downoad

Jan 27, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

I have red x flashing have tried to reset think it;s frozen


On your device you may have a corrupt file that is causing the issues that you are experiencing. The solution to this is to completely remove the software from your device and reinstall it again as described in the steps below. Please ensure that you have the latest TomTom Home software installed on your computer:-

You can download and install the latest version of TomTom HOME from the following link:
http://www.tomtom.com/home

Once you have the latest version of TomTom Home installed, please follow these steps:-

STEP 1. Creating a Manual backup of your TomTom

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: http://www.tomtom.com/6965 )

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:-

http://www.tomtom.com/3171#backup

• Connect your TomTom to the computer
• Open My Computer, you should see the TomTom as a removable drive, double click into it. (on a mac you will see the TomTom as a disk drive on your desktop)
• You will see a list of files and folders.
• Copy all of the folders on the TomTom, one by one to the backup folder.
• This can take up to 1 hour to complete depending on the device.
• If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
• If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in step 1. If you are unable to complete step 1, please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

STEP 2. Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
• Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
• Reset the TomTom with a paperclip in the reset hole for 30 seconds, see http://www.tomtom.com/6965 in how to do this.
• Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
• Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.

STEP 4. Update your device

• Open TomTom Home
• Connect your device to the PC
• A list of updates should appear, if not, click on Update my Go
• Select only the program application update.
• Click on Update and Install.
• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

STEP 5. Run the Clear Flash Tool

• Connect your TomTom to the computer
• Close TomTom Home. (on a PC, make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen by the computer clock)
• Download and run the clear flash tool from : http://www.tomtom.com/updates/clear_flash/clear_flash.exe Make sure your TomTom is connected to the computer and switched on when you do this.

• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

* IMPORTANT *
If you have any issues with copying the contents of the TomTom to your PC and back again, please let us know and state what error messages, if any, that there are.
Please reply back with the details of what happens.

Jan 10, 2009 | Tomtom ONE GPS Receiver

1 Answer

My tomtom receiver is frozen on the start screen.


Connect your TomTom to the USB cable then turn on your TomTom in that order. Go to "My Computer" and open the drive that is your TomTom. Copy and paste your map folder to the desktop. Delete everything on your TomTom (don't format). After deleting everything on your TomTom. Open TomTom Home. TomTom Home will tell you, you need an application for your TomTom. Let TomTom Home load the application. You will probably have to do this at least 2 times to get the latest application for your device. After TomTom Home has loaded the latest application for your device closer TomTom Home and copy and paste your map back onto your TomTom. You should be ready to go after doing this. Make sure you do not skip a step when doing this.

Dec 27, 2008 | Tomtom ONE 130 GPS Receiver

2 Answers

Can not use computer voices on my tomtom 520t


On your device you may have a corrupt file that is causing the noise distortion when you use the computer voices. The solution to this is to completely remove the software from your device and reinstall it again as described in the steps below. Please ensure that you have the latest TomTom Home software installed on your computer:-

You can download and install the latest version of TomTom HOME from the following link:
http://www.tomtom.com/home

Once you have the latest version of TomTom Home installed, please follow these steps:-

STEP 1. Creating a Manual backup of your TomTom

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: http://www.tomtom.com/6965 )

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:-

http://www.tomtom.com/3171#backup

• Connect your TomTom to the computer
• Open My Computer, you should see the TomTom as a removable drive, double click into it. (on a mac you will see the TomTom as a disk drive on your desktop)
• You will see a list of files and folders.
• Copy all of the folders on the TomTom, one by one to the backup folder. DO NOT copy the 'Loquendo' folder.
• This can take up to 1 hour to complete depending on the device.
• If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
• If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in step 1. If you are unable to complete step 1, please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

STEP 2. Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
• Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
• Reset the TomTom with a paperclip in the reset hole for 30 seconds, see http://www.tomtom.com/6965 in how to do this.
• Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
• Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.

STEP 4. Update your device

• Open TomTom Home
• Connect your device to the PC
• A list of updates should appear, if not, click on Update my Go
• Select only the program application update.
• Click on Update and Install.
• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

STEP 5. Run the Clear Flash Tool

• Connect your TomTom to the computer
• Close TomTom Home. (on a PC, make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen by the computer clock)
• Download and run the clear flash tool from : http://www.tomtom.com/updates/clear_flash/clear_flash.exe Make sure your TomTom is connected to the computer and switched on when you do this.

• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

STEP 6. Install a computer voice

• Connect your TomTom to the computer
• Open TomTom Home
• Click on 'Add maps, traffic and voices -> computer voices
• select the voice of Kate and install it.


The Computer voice is now installed, and your TomTom should now be working.

Dec 06, 2008 | Tomtom GO 910 GPS Receiver

2 Answers

TomTom device frozen


If your device freezes at the start-up screen after you turn it on or your device is looping, the TomTom application may not be installed properly.

See some examples of start-up screens here. The image may vary on previous TomTom devices or if you have replaced the image.
2352_02.gif 2352_07.gif 2352_03.jpg 2352_04.jpg 2352_05.jpg 2352_06.jpg
Before you begin, make sure you have TomTom HOME installed on your computer (www.tomtom.com/home ).


To solve this, follow the steps below.
Remove the current application

1. Connect your device to your computer using the USB cable or dock.
2. Reset your device.
3. Turn on your device by pressing the power button for 5 seconds.
  • Your device should automatically connect to the computer upon reset. If your TomTom device asks you if you want to connect to your computer, tap YES.

4. Run TomTom HOME.
5. In the Main Menu of HOME click on Remove items from my device.
remove_items_from_my_device_uk.gif 6. Click on the plus symbol homeplus.gif next to Applications. Click in the checkbox on the right to select the application.
7. You will be prompted to confirm the selection, choose Yes.
8. Click on Remove selected items.
2352_08.gif 9. Choose OK.
10. You will be asked to copy the item to your computer before removing, do not copy the item. Instead, choose Back.
The application will then be removed.


Reinstall the TomTom application:
1. Start TomTom HOME.
2a. If you previously updated your device on this computer, click Add Maps, Traffic, Voices etc. and then click Items on my computer.
You can install the application by clicking the plus symbol homeplus.jpg and then Add.

654_03_us.jpg
2b. If you never updated your device on this computer, click Update my device.


attention_25.gif If HOME asks you to Unplug your TomTom device, try clicking OK first. If HOME notes that a problem has occured, click Back.




3. HOME offers to download and install the latest version of the TomTom application.

1732_application_update_us.jpg
4. After the application has been installed, click Done and then click Device > Disconnect Device.
disconnect.jpg
Your device should now start-up again. Since you have reinstalled the application, please allow a full 2 minutes for the TomTom device to fully boot.

Aug 22, 2008 | Tomtom ONE 3rd Edition GPS

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