Question about Philips GOGEAR SA6045 MP3 Player

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I have tried to transfer songs from cd to philips go gear 4gb mp3.Songs show as being on my device but when I try to play them,message media engine error drm license keeps appearing.

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Dear Mr Collis,

We regret the inconvenience faced.


We would request you to share your contact details with us in order to get this issue resolved for you.

Thanks for your patience.

Regards
Philips Consumer Care
1800 102 2929
1860 180 1111

Posted on Jan 23, 2011

  • CustomerCare Philips Jun 06, 2011

    Dear Consumer,

    As we have not received any response from you regarding your contact details, we hope that your concern has been resolved upto your satisfaction. In case you face any further issues with our products, feel free to contact us.

    Regards
    Philips Consumer Care
    1800 102 2929
    1860 180 1111

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  • Contributor
  • 29 Answers

Dear Mr Collis,

We regret the inconvenience faced.
We would request you to share your contact details with us in order to get this issue resolved for you.

Thanks for your patience.

Regards
Philips Consumer Care
1800 102 2929
1860 180 1111

Posted on Jan 23, 2011

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Cannot get my songs from Rhapsody to transfer correctly


I would try using windows media player to sync songs to your device, I had a Go Gear Mp3 player and I found it was a lot easier to just use windows media player to transfer songs!

Oct 16, 2010 | Philips GOGEAR SA6045 MP3 Player

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Sansa Sandisk 4GB MP3 player problem transferring songs from cd too mp3


Hello sunbeem96678 ,

Have u copied all the songs to the audio folder ?

Mar 22, 2008 | Samsung YP-K3 MP3 Player

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I am trying to put more songs onto my mp3 player. The songs show that they're on there on the computer, but when i unplug it the songs aren't shown on there. It says i have plenty of space, so that's not...


Hello.
Welcome To Fixya.

In order to have a succesful Transfer of songs from you computer to your mp3 player follow these Steps:

1/ Install:
  1. Insert the CD supplied with your product into the CD ROM drive of your PC.
  2. Follow the on-screen instructions to complete the installation of Philips Device Manager and Philips Media Converter. The Philips Media Converter converts video clips and JPEG pictures into suitable formats for the player.
2/ Connect and charge:
  1. Connect to PC:
    When you connect the player to the PC, it automatically charges.
  2. Connect the supplied USB cable to the mini USB port at the bottom of the player, the other end to your PC.
3/ Transfer:

Your player appears as a USB mass storage in Windows Explorer. You can organize files, transfer music and picture to your player during USB connection. Use Philips Media Converter to transfer video file. See Media Converter for details.

Transfer music:
  1. Click and highlight one or more songs to transfer between your player and your computer.
  2. Use drag and drop actions to complete your transfer.

Tip : To transfer music CDs to the player use software such as Musicmatch Jukebox or Windows Media Player, rip (convert) the songs on your music CD into MP3/WMA files. Copy the files into the digital audio player via Windows Explorer. Free versions of these programs can be downloaded from the internet.

Also you can Transfer Video:

The Philips Media Converter converts video clips and JPEG pictures into suitable formats for the player. You can install the software from the supplied CD.

Thank You For Using Fixya.
Good Luck.

Nov 06, 2009 | Philips SA3025/37 Flash MP3 Player

1 Answer

Phillips gp gear will not play music downloaded.


The songs that you transferred have a DRM license on them that does not have transfer rights (i.e.: the songs you downloaded can be played on a computer, but cannot be transferred to an mp3 player). The GoGear is giving you this message in hopes that you will Sync it with Windows Media Player and acquire the said transfer rights.

If you download songs that are in true mp3 format, you will not have this problem. Also, if you choose a music service that allows mp3 transfer at your subscription levwel, and continue to pay for that subscription every month, it will also clear your problem.

-Tha Mp3 Doctor

Feb 21, 2009 | Philips GoGear SA178 MP3 Player

2 Answers

Won't download


try formatting the player

Jan 17, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Cant get go gear 4gb player to play on my usb head deck >:(


"File Format Not Supported" - SA6045/37
The file format not supported message means that the type of file you are trying to load into the GoGear is not compatible with the GoGear. There are no GoGear's that are compatible with iTunes. As far as WMA files are concerned, the GoGear's vary wildly. If the WMA file has a bit rate higher than 192 kbps (which is quite common nowadays), it will not work. If you actually have an SA6045, then make sure the license on the WMA file has "transfer rights," or that the license has not expired. You can check this by right-clicking on the song, selecting Properties, and looking at the tab that says "license" or "digital rights management."

If you find that you are using an incompatible format, convert the songs to mp3 format. If the songs came from CD, use Windows Media Player to re-rip the songs in Mp3 format. You can do this in Windows Media Player 11 by highlighting the "Rip" tab, pulling down the drop down-menu by clicking on the little tiny arrow that appears underneath the word "rip," and selecting "format", and then "mp3".

Good luck!

-Tha Mp3 Doctor

Nov 06, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

"format not supported" - error message of death


1. songs which have copyright protection on aren't recognised by the player
2.you can't convert from WMA to MP3
3. you can't drag and drop from a CD you have to rip it first. i suggest you use windows media player for this as it is very quick you just put in the disk and click 'RIP'
4. you can down;load the latest media converter from the philips website which will actually convert things
5. try upgrading the firmware (from the philips website) you need to download the new device manager and then follow insructions from the web page
6. try reparing your device using the new device manager (it will delete anything you have on there

Aug 08, 2008 | Philips GoGear Flash MP3 Player

1 Answer

My Philips 2gb gogear will not let me add any mp3 songs


Make sure you have installed the device manager software form the product CD.

You need to use Windows Media Player Sync function to transfer songs.

Feb 21, 2008 | Philips SA5125/37 MP3 Player

3 Answers

Philips GoGear SA6025/97 Unknown Songs.


philips go gear model no:-sa6025/97 required driver.
my problem go gear not show my pc & other pc

Jan 08, 2008 | Philips SA6025 Digital Media Player

1 Answer

M p 3 player


Instruction manual can be found by entering your model number at www.usasupport.philips.com

The device itself is not faulty. This is Microsoft's1.gif fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.

There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again

2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab

3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.

4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.

-Tha Mp3 Doctor

Dec 26, 2007 | Philips GoGear SA261 MP3 Player

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