Question about Nokia 5730 Xpress Music Mobile Phone - Black

1 Answer

Hi , I have 5800 music xpress , it has been fixed twice when first purchased and then ran OK for 12 months till now, experiencing same problem. Screen freezes on first page of startup showing white background and nokia , then goes black and comes back again but still on same sreen , may then black out permanently or stay frozen here . I cannot turn off , have to remove battery to restart - when this first started a week ago after doing this 3-4 times it sometimes did start correctly but now I can't get it to do that . any suggestions. This seems to be a common problem from remarks made by other owners on youtube and Nokia help site. Regards Ray

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  • ray annan Jan 03, 2011

    Hi Big John , thanks for the reply . I have only just inserted a 16gb memory card in the phone to download some music , before this I was only able to 5 tracks on the phone before the memory was near full , I left these tracks on the phone internal memory before I put a further 350 tracks on the memory card , when I first inserted the card into the phone it would not recognise the card but I persisted with the download and noticed that Ovi did recognise it so continued . Are you saying I should have deleted these 5 tracks first before the larger download ? I also had about 10 photos on the internal as well but nothing else as the phone has only been used as a phone for the last year .

    Will the reprogram sort out this problem and how do I do this now as it is locked into this frozen position ??

    Regards Ray

    Hi Big John , thanks for the reply . I have only just inserted a 16gb memory card in the phone to download some music , before this I was only able to 5 tracks on the phone before the memory was near full , I left these tracks on the phone internal memory before I put a further 350 tracks on the memory card , when I first inserted the card into the phone it would not recognise the card but I persisted with the download and noticed that Ovi did recognise it so continued . Are you saying I should have deleted these 5 tracks first before the larger download ? I also had about 10 photos on the internal as well but nothing else as the phone has only been used as a phone for the last year .

    Will the reprogram sort out this problem and how do I do this now as it is locked into this frozen position ??

    Regards Ray

  • ray annan Jan 03, 2011

    I am requesting another response from a different assistant as I have received no reply to my further request. copied below both my initial comments.

    Hi , I have 5800 music xpress , it has been fixed twice when first purchased and then ran OK for 12 months till now, experiencing same problem. Screen freezes on first page of startup showing white background and nokia , then goes black and comes back again but still on same sreen , may then black out permanently or stay frozen here . I cannot turn off , have to remove battery to restart - when this first started a week ago after doing this 3-4 times it sometimes did start correctly but now I can't get it to do that . any suggestions. This seems to be a common problem from remarks made by other owners on youtube and Nokia help site.
    Regards Ray


    Hi Big John , thanks for the reply . I have only just inserted a 16gb memory card in the phone to download some music to , before this I was only able to 5 tracks on the phone before the memory was near full , I left these tracks on the phone internal memory before I put a further 350 tracks on the memory card , first the phone would not recognise the card but I persisted with the download and noticed that Ovi did recognise it so continued . Are you saying I should have deleted these 5 tracks first before the larger download ? I also had about 10 photos on the internal as well but nothing else as the phone has only been used as a phone for the last year .
    Will the reprogram sort out this problem and how do I do this now as it is locked into this frozen position ??
    Regards Ray

  • ray annan Jan 03, 2011

    Hi Big John , thanks - I managed to start it up after your first message and I did what you said and deleted the 5 tracks and moved all my images to memory card and it now starts no problem - so will not have to reformat unless it all goes wrong again. For your information by doing this the phone memory is now showing 32 MB free so it seems getting it down to 50 MB usage is enough to make it work. Thanks for the tips.

    Regards Ray

  • ray annan Jan 03, 2011

    Yeah it was good and i seem to have got my phone working , with what the advisor advised first I was able to think it through and work out what was required - i then received a second message fron him where he expanded on his first remarks and basically confirmed what I had done by then as the the right course to take. I am happy with the outcome.
    Regards Ray

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  • 425 Answers

Hi,

i agree with them, that is what most of the problem on most phones now a days. a corrupted software.

most reason for that is too many files in the phone's memory.

have your unit reprogram again and the next time avoid using too much on your phone's memory for saving files, use your memory card instead...

Please dont forget to rate me... thanks...

Posted on Jan 03, 2011

  • Johnny Miranda
    Johnny Miranda Jan 03, 2011

    hi Raykim,

    as I review the specifications of the Nokia 5800, it has only 81 mb internal memory minus the 5 tracks of mp3's and other files in it, so it is not enough to process a lot of data.

    we cannot do much about it now since reprogramming it requires a special gadget and it cost a lot to buy it just for the purpose. i recommend to have it reformat to your nearest service center or repair shop and that will save you time and money.

    by the next time you use your phone, have ample of space at your phone's memory for it to use. your files like videos, pictures and etc, place it to the memory card instead.

    hope that i helped you ray...
    update me on any progress...

    john

  • Johnny Miranda
    Johnny Miranda Jan 04, 2011

    hi ray,

    i'm glad you manage to fix your phone.
    you're welcome...

    ask me anytime when you have questions...

    Happy New Year!

    john

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