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Hey guys i need help I've got a Compaq presario cq71 with vista home premium as os that doesn't want to start up it freezes at the compaq logo and doesn't proceed whatever button you press on the keyboard, even the hard reset doesn't work please help me out thank you

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This SOUNDS like a memory problem or a processor problem.

if you are comfortable opening the access bays in your laptop:

try removing your memory sticks one at a time...if you have more than one installed. try your memory in a different slot to see if the system boots. you can even try to start the system with no memory and see if you get an error message just to make sure the system notices.

if you can easily get to the processor/heat sink fan assembly...see if your system is overheating or if the heat sink is jammed up with fuzz. if the laptop is or has been overheating processor dammage may be the cause.

also...while you system is running, check to see if you can hear the hard drive spin up. if you hear nothing, or a constant repeating "tick" your hard drive could be the cause. removed your drive, if possible, and see if a "no boot media" or similar message pops up

a system freeze is often difficult to diagnose. often you have to remove/inspect one component at a time.

I also assume that you have tried taping on the F8 key to enter 'safe mode' on startup to no avail? if you have not tried this and are able to enter safe mode...you may find that corrupt software or a virus could be the cause.

Posted on Jan 03, 2011

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Posted on Jan 02, 2017

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