Question about POS X BIXOLON Samsung Kps SRP350 Thermal Receipt Serial Drk Gray Ac Printer

4 Answers

I have replaced a posiflex receipt printer with a bixolon SRP-350 plus. Both printers are serial printers. I haven't been able to get a peep out of the Bixolon. I have tried changing all settings possible on the POS without success. The print test works ok , i cant get anything out of the printer when I send from the register. My POS system is a Toshiba TEC running winpos restaurant software

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  • peter454 Jan 03, 2011

    This POS system is a Toshiba Tec system not a normal PC. No CD drive etc.

    All controls are touch screen set up for restaurant service, not normal windows options.



    Peter

  • peter454 Jan 03, 2011

    I am using a touch screen Toshiba Tec POS system all printer setup is pre loaded, The system does not have an external disk drive. My Posiflex printer worked first go - just plugged it in. The Bixolon doesnt respond at all. Not a peep.

  • peter454 Jan 07, 2011

    The Toshiba Tec Winpos (Wilpos) software will only accept Toshiba or Epson Printers. I am unable to load any other drivers on to the system. The posiflex works because its settings are emulating the epson printer.
    This is straight from Toshiba.I was unawre they had a locked system until I purchased the Bixolon Printer

  • peter454 Jan 07, 2011

    I am sure the printer is Ok, brand new



    I believe it to be a restriction of the software and hardware by Toshiba .



    I have attached the link to the system.





    http://www.toshibatec.com.au/products-1/...



    The system does have USB but not an accessible disk drive

  • peter454 Jan 07, 2011

    When I said the print test works - this is just a self test facility on the printer it self not through the POS.

  • peter454 Jan 09, 2011

    I have checked the baud rating for both the machine and printer - both 19200

  • peter454 Jan 15, 2011

    The baud rate is 19200 the same for the POS and the new and old printer

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If this is a serial printer i bet your problem is the baud rate setting, it's probably not the same speed as the old printer. check page 12 of the manual HERE and see if it's set correctly. They also have a "technical inquiry" page where you can ask questions HERE

Posted on Jan 07, 2011

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Peter454

You stated that you got the test print to work. If this correct it like it is working properly and that you have a software problem inside the POS system. Now I have not used this POS system before but when I worked fast food we have to reinstall thermals software to fix problems from time to time.

So is this a dumb termial that connects to a master system or is this the master unit.

Let me know the model of the POS system so I can look for some options on repairing the printer. Also if you know the versions of the Windows and POS software this will help me as well.

Issken
http://www.fixya.com/users/issken

Posted on Jan 07, 2011

  • Will Hartford
    Will Hartford Jan 07, 2011

    peter454

    I am still looking on info on the system. Just for you info I did find the user manual on the Americas site but it did not cover anything about the printer setup.



    http://www.toshibatecusa.com/Products/So...



    Question when you do the printer test where are you at in the system. It sounds like you just need to select the printer in the software how ever if it does not read the device properly you may not be able to select it. This is why I would like to know where you are doing the testing from. You may be able to install the drivers via the USB port to allow the POS system to properly see the printer.



    Issken
    http://www.fixya.com/users/issken

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Hi.

The Posiflex was already installed in WinPos. Did you install the Bixolon POS driver correctly?

Here download page with drivers and installation guide.
Ensure you follow directions in the installation guide. See also FAQ page here (you will need to register and login).

Regards.

Ginko.

Posted on Jan 03, 2011

  • Ginko
    Ginko Jan 14, 2011

    Hi.

    Did you try calling Toshiba to verify if there is effectively a restriction?

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Hello,
Now go to Add priinter device then remove all printer driver and go to control panel then device manager then go to printer unistall all printer device right click on it then remove all driver unplug the printer data cable from your pc then restart your pc after restart your pc then plug the data cable of your printer install printer driver from your printer cd software go to run choose setup install printer driver which printer do you want to use then restart you pc then try for print.

Thanks
Tony

Please vote me

Posted on Jan 03, 2011

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