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My printer Canon PIXMA MX860 suddenly began showing error code 6A80. It tells me to turn off printer, pull plug, try again. I've done that several times but error code continues to show. Can you tell me what's wrong from the error code? Thanks, Linda Parcell

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  • ljparcell Jan 03, 2011

    Hi there. I looked back there the best could, but I didn't see any scraps or bits that might impede the printer head from moving smoothly. I pulled all the plugs again and tried to restart, but alas, same error message! Help! Thanks, Linda

  • ljparcell Jan 04, 2011

    You are my new hero! Thank you, thank you, thank you! It worked and I am back in business! Next I'd love to have your help with three other printers we have! I'll write again. Can I ask for you? Thanks again so very much! Sincerely, Linda

  • ljparcell Jan 04, 2011

    Yes! I just wrote you a note about how much I appreciated your help. I followed your directions from the second time you wrote back, and that did the trick! I told you I'll be writing again soon to get help with three other printers I have that are acting up! You are my new hero! Thanks again. I'm back in business now! Sincerely, Linda Parcell

  • ljparcell Jan 07, 2011

    I sent a note yesterday that I pushed the "accept solution" button for this, but when I actually tried to use the printer after it "came back to life" it wouldn't work. I downloaded the Pixma original software and drivers hoping that would help, but still my Mac Pro now won't recognize the printer. On its own the printer is not doing well either. I tried to get it to copy a document and to scan a document, but got blanks both times. The printer definitely isn't working yet! Help more? Thanks, Linda

  • ljparcell Jan 15, 2011

    Hi there. You mentioned loading the original printer software that came with the Pixma, and that's exactly what I did. I'm not running Mac 10.8.6, not Snow Leopard. I went online to Canon to get the updated drivers, but had trouble downloading, so never got them. Still working on that. The printer is doing all sort of goofy things now. Whatever is going on, it won't scan or copy (comes out blank paper in both cases) . It seems to be having a general mental breakdown -- or wait, maybe that's me? Anyway, I'm still needing your help getting back to a functioning printer! Please don't give up on me/it yet! Thanks so much. Linda

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6A80 is a purge unit error, the purge unit is the cleaning assembly on the right where the printhead parks when shut down. If you can move the carriage out of the corner, use a flashlight and see if there are paper scraps or the like keeping the purge assembly from moving freely.

Posted on Jan 03, 2011

  • Sudeep Chatterjee
    Sudeep Chatterjee Jan 03, 2011

    Basically there is an "App Sensor" which is reporting the issue in my case the problem was with the "Purge unit".
    (a) Left up the cover to reveal the ink cartridges
    (b) Move the ink / print head to the left hand side
    (c) Look to the right under the flap where the ink would sit when printer is powered off
    (d) underneath there is something in white that is flat - this is called a wiper.
    (e) push this wiper with your fingers - pushing in the direction toward the front of the printer - you may need to do this a few times.
    (f) power off and then power on (using button on the front and NOT by pulling the power out of the back)

  • Sudeep Chatterjee
    Sudeep Chatterjee Jan 07, 2011

    Hi! Regarding your latest problem, I guess you are using snow leopard! My advice is very simple -- Just reinstall the original CD that came with the printer!

    Snow Leopard includes the relevant USB drivers so your printer will keep working via this interface. It might be a bit of a pain but forget downloading things and put the Canon CD in and follow the instructions.

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Can I fix canon error 5C20 myself?


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May 07, 2012 | Canon PIXMA MX860 OFFICE AIO-2.5IN LCD...

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Canon MX860 printer is showing: "Error B200 Printer error has occured. Unplug the power cord and contact the service center." I have unplugged the printer and plugged it back in -- there is not...


It is my pleasure to guide you.

After looking at some information about the printer error and that the error tells you to "contact the service center" I have given you places to contact about this error. Some of the information that I have looked at about the error said that several things can cause the error. I suggest that you contact Cannon through the 'Email Assistance'.

Service & Support
Support Home ' http://usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx860#
Email Assistance ' http://usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx860#
Solutions List:
Contact Canon for B200 error (MX860)
http://usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx860#
Press ON switch and wait a few minutes before powering back on the device
http://usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx860#
Good luck and please post back that you are successful, giving thumbs up, or if I can be more helpful.

Jun 11, 2011 | Canon PIXMA MX860 OFFICE AIO-2.5IN LCD...

1 Answer

Hi my mx860 canon printer has a code that says 6a80 . Whats wrong with the printer ? thanks for your help


Problem is a bit serious,the problem is with the purge unit...is blocked,try to look in the purge unit (you need to unzip the printer) not be an object fell through it.6A80 YOU NEED TO REPLACE THE PURGE UNIT.

Mar 12, 2011 | Canon PIXMA MX860 OFFICE AIO-2.5IN LCD...

1 Answer

Hi, I have a "dead"


APP position error or Error Code 6A80
Condition: An error occurred in the APP motor.
Problems and Solutions:
  • Check for foreign material or paper debris around the purge drive system unit
    - remove foreign material.
  • Check for foreign material or paper debris around the ASF unit
    - remove foreign material.
  • If other solution fail, replace one off the following part
    - Purge drive system unit
    - Logic board
for more info visit: http://pcmediks.blogspot.com

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What does 6A60 error message indicate and how do I resolve on my Canon MX700 all in one machine.


6A60 error is an APP (Application Printer) position error. It means that an error has occurred when the motor was running during the purging operation on start up.Check the sheet feeder and purge unit.Sometimes pieces of paper stuck in purge unit.

Thank you!

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I have a Canon PIXMA MX860 and have error 6a80. i have shut off and on twice no paper jam. totally stuck


6A80 is a purge unit error, the purge unit is the cleaning assembly on the right where the printhead parks when shut down. If you can move the carriage out of the corner, use a flashlight and see if there are paper scraps or the like keeping the purge assembly from moving freely.

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Message error 6A80. Comes up with "printer error has ocurred. please turn off printer then back on again. if problem persists see manual" manual has nothing in it.


6A80 error is an APP position error caused by the APP motor during the purging operation as the printer starts up. Canon states that one of three components is likely to have failed, the sheet feed unit, purge unit or logic board. All of these will be almost impossible to get as a spare part. The only thing worth trying is an EEPROM reset that can be done using the service manual. Get a copy here: http://www.tradebit.com/filedetail.php/4981053-canon-pixma-mp520-printer-service-manual

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