Question about Vtech V.reader Reading System

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VTECH READER WILL NOT TURN ON, BATTERIES ARE NEW.

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  • taielie
    taielie Sep 09, 2012

    having the same problem :(

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We're having the same problem and keep doing what the manual says for troubleshooting (which is a ridiculous ritual since we have to do it "every" time we switch cartridges) - and today's day one - we're ready to return it and pray that the next one works.

Posted on Dec 26, 2011

  • Erin V Dec 26, 2011

    We are having the same problem. This is the third VTech toy we have had boot up problems with. Both our VMotion and our VSmile Cyber Pocket have the same issue. I am DONE with VTech!!

  • sarah demski Dec 26, 2011

    Ours is doing the same thing! Im going to try calling the company tomorrow...has anyone else tried calling them??

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Posted on Jan 02, 2017

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Is there a way to restore a malfunction on a vtech vreader How do i fix it or is it garbage Didnt have time to update the software right away and now it is malfunctioned


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I have a VReader that won't turn on. I put new batteries in, and also tried connecting it with the cord, but it still won't turn on. Is there a way to fix it, or can it be replaced if it is within a year of purchase?

Jan 13, 2012 | Vtech V.reader Reading System

1 Answer

I got a vtech storio reader worked at 1st now is blue screen cant turn it of have 2 take batterys out have cleaned it and has new batterys


The blue screen seems to happen when you change the batteries (it's what happened to us). The blue screen indicates that there's a software problem, like when you boot up your computer and for some reason it freezes up. That software needs to be reinstalled. You'll lose anything that was saved on the v.reader, but at least you'll get it working again.

vtech could have made it a very simple problem to solve just by adding in their customer support: Blue Screen? follow these steps. But they don't, so here's how:

You'll need an SD card with at least 64mo of free space. If you want to use the one from your digital camera, transfert all of your pictures to the computer. Everything on the SD card will be erased.

Download the Recovery software from either link below (you can find both on the vtech website)

For the US version
http://contentcdn.vtechda.com/vtechkidsDownload/US/VReader/Tool/Recover/US-engRecoverCardTool.exe

For the Canadian english version
http://contentcdn.vtechda.com/vtechkidsDownload/CA-eng/VReader/Tool/Recover/CA-engRecoverCardTool.exe

This is the link the the website page itself:
http://www.vtechkids.com/download/ca/en

Run the program and follow the instructions (at least those are clear and easy to follow). Mine worked fine after that.

Hope that solves your problem.

Jan 02, 2012 | Vtech V.reader Reading System

3 Answers

My v reader won't turn on.


The blue screen seems to happen when you change the batteries (it's what happened to us). The blue screen indicates that there's a software problem, like when you boot up your computer and for some reason it freezes up. That software needs to be reinstalled. You'll lose anything that was saved on the v.reader, but at least you'll get it working again.

vtech could have made it a very simple problem to solve just by adding in their customer support: Blue Screen? follow these steps. But they don't, so here's how:

You'll need an SD card with at least 64mo of free space. If you want to use the one from your camera, transfert all of your pictures to the computer. Everything on the SD card will be erased.

Download the Recovery software from either link below (you can find both on the vtech website, but it took me a while to get there)

For the US version
http://contentcdn.vtechda.com/vtechkidsDownload/US/VReader/Tool/Recover/US-engRecoverCardTool.exe

For the Canadian english version
http://contentcdn.vtechda.com/vtechkidsDownload/CA-eng/VReader/Tool/Recover/CA-engRecoverCardTool.exe

This is the link to the website itself:
http://www.vtechkids.com/download/ca/en

Run the program and follow the instructions (at least those are clear and easy to follow). Mine worked fine after that. And since there's no reset button on the v.reader, this is the only way to erase the 100+ drawings that your child saved.

Hope that helps

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