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Refrigerator fails to cool properly, and freezer will not keep ice cream hard. Refrigerator is set on coldest possible conditions. Refrigerator is approximatly 10 yrs. old and not been moved since instalation. Doug

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Many times a freezer and/or refrigerator do not work right because of a dirty condenser coil...there are also many other things that can go wrong.

If you are hearing a clicking or buzzing then check out the last two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay

Refrigerator or Freezer not Cooling or Getting Cold


Posted on Jan 03, 2011


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Posted on Jan 02, 2017


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My freezer wont freeze ice cream, even when on coldest temp and now the refrigerator side is not as cool as it should be. We have cleaned underneath and the coils, but still not working right. Help!

Check to see if the fan in freezer is running if it's not it probably the cause all also possible the coils are frozen in freezer this would happen if the defrost system failed

Mar 31, 2016 | Refrigerators

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Samsung RS261MDPN not cooling properly

sounds like a defrost issue defrost clock heater or limit could be bad

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Ice cream will get hard when the temperature is closer to - 20 C or -1 F scale. Water becomes Ice at 0 C or 32 F scale.

Ice cream soft means your freezer is not cooling enough.

You were cleaning the coils? Both condenser and evaporator coils? Cleaning coils and then loosing cooling in the fridge is not a good sign or combination. May be there is a freon leak and the seal system is low on freon now.

Call a service tech to check the seal system.

Unfortunately, if it is a leak you may eventually buy a new fridge after spending money on freon fill up, freon system sealant, leak check etc etc... No good news. Sorry

Oct 25, 2017 | GE Profile Performance 29.8 cu. ft....

1 Answer

We have had our Jenn Air refrigerator since about 2002 without problems. Suddenly, the freezer is no longer keeping ice cream hard enough even when set on the coldest setting. Any ideas why?

Can you tell if the compressor is working? Do you hear any clicking in that area? While there are serveral things that could cause this I will mention just the most common.

The defrost assembly has quit working. This results in ice build up behind the freezer rear panel which is where the thermostat is, so it thinks everything is cold enough. So it cuts off cooling until the ice defrosts.

The best way to check. Remove food from freezer section; remove shelves, remove the inside back panel and look for ice build up. If there is an ice build up them you can defrost the unit by either letting it sit with the door open and unplugged or hurry it up with a hair dryer. Once you have it defrosted then plug it back in and turn on. If things freeze up and works write, you will need to order the defrost assembly and replace it the next time the problem comes back.

Jun 08, 2011 | Jenn-Air JCD2389G Side by Side...

1 Answer

I have a kenmore upright freezer and can't remember which setting it should be on. It has coldest 1 2 3 etc.

I keep min two notches from the coldest setting.A great way to check where you should set yous,is ice cream.Put an open container of ice cream in the freezer,and turn the freezer to coldest.The next day try to scoop the ice cream.If the ice cream is hard the freezer is too cold.Adjust the freezer two notches ,and try the ice cream the next day.Repeat till you are happy with the hardness of the ice cream.It should be easy to scoop but not too soft.

May 17, 2011 | Kenmore 14.8 cu. ft. / 419 liter Chest...

1 Answer

Our sub zero seems to defrost in cycles. Not sure why ice cream melts in there while other meats remain frozen. Is this an expensive problem?

The defrost may be lasting too long....and ice cream is always the first thing to melt... you need at least 10 F to keep ice cream hard...
Check out these tips...they can help you figure out whats going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer


Sep 08, 2010 | Sub-Zero Freezers

1 Answer

What setting between 1-9 should I set Freezer to prevent freezer burn

Good day,
Freezer burn is due to too cold a temperature in the freezer compartment. Nominal for that machine is 4 to 5.
However only time will tell you what is acceptable, since freezer burn can occur even at a warmer setting, if the product is stored a long time.
1 is warmest and 9 is coldest. I would lean to a slightly warmer setting to start off but that will create a trade off, since it would reduce the speed of ice production, and with especially high quality ice cream, possibly ice cream being too soft.
Patience is your friend here. But what you want is there.

Aug 15, 2010 | Kenmore 55612 / 55614 / 5561 / 655619 Side...

1 Answer

Hoover Contour Refrigerator - not holding temperature

Possibly a re-gass after repair may solve the issue.

May 13, 2017 | Hoover Refrigerators

1 Answer

Freezer ice maker not making hardly any ice

if the temperature of the freezer is above normal (0-5 degrees) the icemaker will not function properly -- you've probably got sealed system issues -- listen to see if the compressor is running -- if so, more than likely have either a leak or a restriction in the sealed system -- if less than 5 yrs old -- call the manufacturer, it might be covered.

Dec 13, 2007 | Viking DDBB363 Bottom Freezer Refrigerator

1 Answer

Fridgedair side by side

what to you mean by defrosted fridg. was frost built up in freezer>? check freezer for frost build up and if fan blowing, check condenser make sure clean, and fan blowing, check vents in refrig. make sure no blockage, freezer control should be in the middle setting, OR you can try turning that to Warmer freezer allowing MORE air to refrigertor side.

Sep 04, 2007 | Kenmore 50522 / 50524 Side by Side...

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