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HAVE UPDATED FROM WINDOWSXP TO VISTA. CAN NOT GET MY MAXTOR EXTERNAL HARD DRIVE TO WORK. SN Y3MTHGEE 120GB.

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Hello customer,
The life of an external Maxtor is about a year, in our experience.

If you cannot detect the drive so that it shows up in your BIOS or in the hardware list of Windows, it may be trouble. You can remove the drive from the case and try it in a computer to see if detected there.

Despite your tests, I would try an new or known working USB 2.0 cable, check all connections carefully by removing and resetting them. Be certain your power adapter is working and that no cables are crimped.

Have you tried installing it as a slave on the same IDE cable with your hdd with your OS system on it?

Most any current hdds should last longer that a year unless they have be subjected to some form of trama, not just internal hdds but externals as well. I had a guy who had nocked his external hdd off the table and couldn't understand why that should effect it. hope u find this useful. expecting ur feedback. thank you.

Posted on Jul 09, 2008

  • Ajith Kumar Jul 10, 2008

    Please Rate the Solution.. Thank You..

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My Maxtor one touch external hard drive will not switch on


HI,
The maxtor one touch hardrives generally have a 3 year warranty on them. If you have the orginal invoice for the same, I would suggest you to call maxtor and they can help you out on the same. The support information is available on the site below
http://www.maxtor.com/en/main/support.html


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Have you tried different USB cables with the drive? If the drive is self powered (no ext power supply) which I think that one is, then it needs a really good cable to draw the 5 volts from the USB port. If you have tried a known working cable, then it could be the USB controller or the disk itself. You can buy the USB box on eBay really cheap and move the drive over.

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My maxtor basic external hard drive keeps flashing and my computer wont recognisw it when i plug it in.can u help because all my work is on it and i cant access it ??????


i had the same problem. i have moved the data to a second pc , connected the drive under xp (the main pc is vista) and reformated it onder xp and now vista recognise it and putt the data back on.

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We have a maxtor basics external hard drive. We run vista and the new microsoft office 2007. The problem is that the laptop is not recognising the external. We open my computer and even though it is...


Hi!!!!

may there have problem in your cable of your external hard drive try to replaced it!!!
that was also my problem encounterd before so i'll try to replaced the cable!!
and then it detect and working!!!

try to email me ronaldsuboc@gmail.com

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Ican not acsess my maxtor 120gb diamondmax plus 9


There are a lot of Maxtor drives that are bad. Suggest you download Maxtors (MaxBlast 5) utilities software to check the drive. http://www.seagate.com/www/en-us/support/downloads/maxtor_desktop/
OR you can also run Seagates software on you're Maxtor drive. Seagate bought Maxtor. Download SeaTools for DOS.
Follow the instruction given online. http://www.seagate.com/www/en-us/support/downloads/seatools
Please go through "See the tutorial".

Good Luck!
Mike

Jul 16, 2008 | Computers & Internet

1 Answer

Purchased Maxtor ONE TOUCH III. when I had XP. Now that I have Vista, mAXTOR DOESN'T RECOGNIZE IT. iS THERE AN UP-DATE? nEED HELP. Thanks Marty xmartico@san.rr.com


Hey xmartico,

If your recent update from Windows XP to Windows Vista has been the only major change to your computer system since you could access your Maxtor One Touch III last, you may simply need to reinstall the Maxtor software to resolve the problem.

Information provided by the manufacturer has suggested that if no password was ever set, the hard drive should work with Vista immediately with no additional work required. If you had chosen a password however, you may need to reinstall the software and reboot every time you disconnect/shut down the external drive, or disable your user account control (UAC). Please keep in mind though that disabling UAC is strongly discouraged, as it may open your computer to attacks by various malware programs including viruses and spyware.

If you're still not quite sure how to proceed, I would strongly recommend contacting Maxtor directly for further assistance.

Hope this helps you out.

Sincerely,
Aaron
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Maxtor basics external drive


Hi Nuisance101, I recall your running vista. Vista is a nightmare. If you cound only see the troubles we see on a daily basis here at FixYa you'ed understand. It's a common problem with Vista not seeing USB devices, externial devices. It does & then the next second it doesn't. Same for all external devices. I'm am 100% sure the trouble is not your system or your devices. It's Vista. I have gone over dozens of post from vista users. One would think MS has been on vacation since the release of vista. You can look at vista's web site for help for a possible fix, at this link. (I have no faith). MS blames driver software. Your Maxtor drive is external. Henve no driver software.
So it falls into that vista area of one time vista see's the drive & the next it does not.
Either way I though Maxtor addressed vista issues. I prefer Seagate drives myself. Personally know lots of people who's Maxtor's drives have just gone down for no reason. Seagate bought Maxtor.

http://windowshelp.microsoft.com/Windows/en-US/hardware.mspx

Most of the post from vista users, claim users should check vista's updates often. Since Max Blaster did its job, I'm inclined to blame vista.

I wish I could give you a better fix or suggestion but I'm up against vista. That's why I run WinXP Pro. I do not have these problems.

Best wishes Nuisance101!
Mike

Mar 30, 2008 | Computers & Internet

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