Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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HP officejet 6500A plus wireless printer seems to work fine for printing over the network but scanning seems to disconnect part way through a scan. Im using Windows 7 with Norton Security Suite on all computers. When Norton is turned off, it seems to work. What do I need to configure in Norton to allow the scanning to work over the network?

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You need to choose compatible driver in Windows 7. First, you have to click the 'Start' button and select and 'All Programs'. Then, go to 'Accessories' and select 'System Tools' and then click 'System Information'. Then, you have to select the 'System Summary' and then review the OS Name and System type to find out which version of operating system you are running. Then, accordingly choose the network printer driver for your computer.

Posted on Jan 03, 2011

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The scan buttons on the unit will only work if the full software is installed and set up (scan from the computer first) and the monitoring program is running.

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