Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Xerox workcenter c2424 displays RAM ERROR - Xerox WorkCentre C2424DN All-In-One Laser Printer

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  • Xerox Master
  • 4,338 Answers

Control Panel Help Button

Your system's control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the

problem. In many cases, the control panel also displays an animated graphic showing the

location of the problem, such as the location of a paper jam.

To view information about how to fix the problem, press the control panel's Help button,

which is labeled with a "?" symbol. You can press the Help button at any time to get additional

information about the message or menu displayed on the control panel.

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your printer to our web site for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,

and proposes a solution. If the problem is not resolved with the solution, PhaserSMART

Technical Support assists you in opening a Service Request with Xerox Customer Support.

To access PhaserSMART Technical Support:

1. Open your browser and go to www.phaserSMART.com.

2. Enter your system's IP address in the browser window.
3. Follow the instructions on the screen.

Posted on Jan 03, 2011

  • JDTec
    JDTec Jan 03, 2011

    Also::::
    1. From the System Setup menu, go to Information --> Troubleshooting -->
    Service Tools menu.
    2. With the cursor at the top of the Service Tools menu, press both the Up Arrow
    and Down Arrow buttons to display the Hidden Service menu.
    3. Reset NVRAM is in there

    If that doesnt work try below.
    1. Turn the system power ON.
    2. Wait for the Xerox logo to begin moving across the display.
    3. Before the logo is centered on the display (stops moving), press and hold the Back and Info buttons on the control panel.
    4. Hold both buttons until the display reads “Beginning Service Mode Initialization”. Release the buttons and the system reboots into service mode with the Service Diagnostics menu displayed. You should find it in the function sub menu.

×

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Posted on Jan 02, 2017

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13387.48:16806 error code on Xerox Workcenter C2424


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You can go to this link:
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1 Answer

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Could be a dirty scanner. Not much to check, it is a lamp issue.
You can try disconnecting the cables to the document feeder and scanner. The one on the right side of the machine, where the power cord, thats is odd to access and tighten often works loose.
Here is the entire documentation troubleshooting procedure, this is from the service manual.

Step Questions and Actions Yes No
1 1.
Cycle power to the system to clear.
2. Did the error recur?
Replace the Complete.
2 1.
2.
3.
3 1.
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2. Run the diagnostic test:
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