Question about SimpleTech 250GB USB2.0 7200 RPM External 250 GB IDE Hard Drive
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Posted on Jan 02, 2017
I posted last year when I had this problem (Sept. '08 I think) and I just received an e-mail because when you guys posted today I got an e-mail that the topic updated. After my initail post I solved my problem, but I forgot to come back and post the solution, so here is what happened with mine...
This drive has a manufacturers default. If you don't use it for a while...if you detach it frequently...and/or when you reach a certain amount of space used it requires a certain power source to be used. There is no warning, and this is not stated anywhere, however I did contact the company directly. This problem occurs when the drive is not plugged into the main USB Port in the back/side of your machine. You cannot use a hub or external USB source for power. When you reach any one (or all) of the three points that trigger the drive to stop working the only thing that will enable the device to work properly again is for it to always be plugged into a main port. They are the only ports that have enough power to support the drive. This goes for laptops as well. When using a laptop, you cannot plug the drive into a mini hub, laptop riser, cooling fan, etc., it has to be one of the main ports or there will not be enough power to run the drive.
If your drive has already stopped working, all that is needed to enable it again is to properly shut down and disconnect it and your computer. Then reconnect and power up just like you would initialize it if it were new. As long as it is plugged into a main port you should have no problems. All your data should be fine and you should have no more problems.
Personally, I have had smooth sailing ever since we determined that this was the problem. I hope this helps some of you. Good Luck!!!
Posted on Jan 28, 2009
I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.
It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"
If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
Posted on Sep 23, 2009
Okay , so there are some steps to figure out what is wrong with your external.
Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".
If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.
Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.
Now , if the problem is with the casing , there are still 3 possibilities.
The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.
The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.
A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.
I hope this solves your problem and please reply if you need more help.
Posted on Sep 29, 2010
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