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Kenmore Elite Ref. 7 years old, the water dispenser is not working but the ice machine is. Any suggestions on how to fix it

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Need to check and make sure the switch is making contact at the door as these go bad quite a bit... also these units have what is called a dual wate rvalve and it is possible the valve that controls the dispenser has failed...start by first making sure you have a good swich in the door that is making contact with the dispenser when requesting water.....good luck

Posted on Jan 03, 2011

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Posted on Jan 02, 2017

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You might have to take the food out of the freezer temporarily and put the food in an ice chest and disconnect the refrigerator and let it unfreeze the plastic arm.

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  • The refrigerator has a duel water valve, one for the ice-maker and one for the water dispenser . The valve that the ice-maker relies on may be bad, 
  • or it could be the ice-maker itself. 
  • Another thing that could cause it would be the temperatures in the freezer. The ice-maker will not call for water until it reaches under 15 degrees. 
  • In addition, check the water tube behind the ice-maker to make sure it is not frozen, blocking more water from entering. 
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  • charging you $250 for a $20 drive motor is ridiculous! my 12 year old son can change the drive motor in 15 minutes.

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your ref board seems to be working fine
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Should be no longer than 24hrs. Is the freezer good and cold.. has to reach a certain temp before icemaker activates. Might take little longer if you put a lot of warm things in freezer or refrig. when you made the change. Is there any water or ice in the icemaker itself? Water may not be getting to icemaker call them back out if it dont work soon thats what warrantys for :0)

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