Question about SmartDisk FireLite 40 GB Hard Drive

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I have been using my SmartDisk FireLite external hard drive on my macbook for about a year and a half and it stopped working today. The yellow light on the front lights up when I plug it into my firewire--it is like it is on, but the orange light on the back does not light up. Sometimes the external hard drive shows up as a device and sometimes it doesn't. When it shows up, it will randomly stop working and the orange light will flicker on and off. It seems like it will randomly work and different angles, but not consistently.

Posted by Anonymous on

  • Anonymous Jan 03, 2011

    There is no clicking, so could it be something else???

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If there is a repeated clicking noise from the drive, then the drive has head-crashed. If there is any data on it that you absolutely have to have, then stop using the drive immediately and contact a drive recovery service like DriveSavers.

Please do not give me a bad rating for being the bearer of bad news. I'm trying to save your data by being direct with you. Others might try to paint a rosy picture about this situation to get a good rating, but the fact of the matter is that you need to disconnect the drive immediately if there is anything of value that you need off of it.

I've used DriveSavers in the past and they are very reputable: http://www.drivesaversdatarecovery.com/

Give them a call to discuss the situation.

NOTE: there are many drive recovery companies out there that are probably just as good as DriveSavers. My only experience in this situation has been with DriveSavers, so that's why I mention them. I do not work for or have any connection to them aside from having once been their customer.

Posted on Jan 03, 2011

  • 1 more comment 
  • Jeffrey Groves
    Jeffrey Groves Jan 03, 2011

    If there is no clicking, then there is probably a loose component inside the drive or in the enclosure causing the problem. I say this because you said that changing the orientation of the drive sometime allows it to work for a while. If it is a loose component and not a head crash, then that is much better news for your data if you decide to send the drive off to a drive recovery service.

  • Jeffrey Groves
    Jeffrey Groves Jan 03, 2011

    I had another thought. Can you try using a different data cable with the drive (if that is even possible}. A failed cable could also be the problem here.

  • Anonymous Jan 03, 2011

    I definitely do not have another cable to try. It could be the cable and while it doesn't sound like there is a loose part inside, it could also be that. When I plug it in, the fan runs like it really wants to work, but it is not recognized by my computer.

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