Question about Plantronics S12 Headset

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It seems the cord on my headset on plantronics s12 has bad connection. Some times it works but person on other line hears static.

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Well it looks like the best solution would to buy another headset assembly. You could short out the whole system if you do not. see link below. It's @ 70 bucks but look on eBay and you might find a good deal.
http://www.plantronics.com/north_america/en_US/products/home/home-headset-accessories

Posted on Jan 03, 2011

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Instructions for set up of... plantronics s10 head set and mic to a dsl box and also to use a magic jack.....I only have one phone line and am trying to figure out how this os done???any help would be very...


The S10 amplifier/headset system sets up like the Plantronics S12 system of which the user guide is included in the link below. As you will notice, it is designed to work with a telephone. It will not work as a stand-alone unit. To connect it to a dsl box, magic jack or any other line you will need a phone.

Plantronics S12 User's Guide

Good luck from Headsets Direct!

Oct 10, 2011 | Plantronics (45647-04) for S10, T10, T20...

1 Answer

I have the head set connect and can hear the person speak, but the person can not hear me


First, you want to make sure all your connections are secure (the cord from the telephone handset to the base is crucial). Second, make sure the round compatibility dial located to the left of the base is set correctly (never between numbers and usually set to #1 for most phones). Third, oftentimes the wireless signal between the headset and base is compromised so a re-subscription is necessary to make a full connection. Here are the instructions:

http://www.headsetsdirect.com/plantronics-cs55-subscription-pairing-instructions

Aug 05, 2011 | Plantronics CS55 Wireless Headset

1 Answer

Have a S12 model and everything appears to be set up correctly. I can hear calls coming in but they can't hear me and I can't make outgoing calls. Any suggestions?


S12 system - Some phones have jacks for headsets but the S12 is designed to connect through the HANDSET jack of the phone. Make sure all the cables are connected properly on the amplifier and telephone. and that it's configured (compatibility slide switch located on side of amplifier) to your phone. Once connected properly remember that you will need to lift the handset in order open a line on your telephone.

Good Luck from Headsets Direct!

Jul 22, 2011 | Plantronics S12 Headset

1 Answer

On my new Plantronics S12 Headset System, I hear a dial-tone (through the headset) when I press the headset button, but when I remove the phone and begin dialing nothing happens. I also tried a test call...


Unfortunately, the phone does matter. The S12 is designed to work with office style phones where the handset is just the mouthpiece, all other features located on the base. My suggestion is to get a phone of that style (you can find inexpensive ones at Wally world) and connect the headset following the instructions on this link for the Plantronics S12.

Good luck from Headsets Direct!

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1 Answer

Plantronics S11 head set does not work: hooked up properly, but non of the configuration setting yield tone. At one setting, only after the line goes into fast bipping mode (off hook for a long time) I can...


The Plantronics S11 headset system is meant to plug into the handset jack on your phone not the headset jack. Check the connection on the S11 to make sure the handset jack is where it is plugged into at.

Here are a few suggestions from Plantronics if you are not getting a dial tone:

Make sure all cable connections are correct and firmly in place.

Pay special attention that handset cord is properly connected.

Ensure AC power adapter is connected and power is on.
Make sure you have pressed the headset button and the headset indicator is on.

Make sure the telephone handset is off-hook.

Adjust listen volume control.

Adjust the compatibility slide switch.

Ensure that the headset is centered on your ear.

Good luck from Headsets Direct!

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1 Answer

When I am talking to someone on the phone i get a lot of static.


see what TTY mode your phone is in. TTY mode is under call settings or go to voice command and say TTY mode. I keep mine off. This mode is for people who are deaf, and people who are hard of hearing and use hearing aids.

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Headset has static


Perform a reset on the headset.  Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times.  Release both the mute button and the call answer button.  See if it works now.  If it doesn't, try a re-subscription (should be available in the manual).

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Plantronics Explorer 350 speaker problem


Delete the plantronics from your phone, take out the battery from your phone for 10secs then replace the battery and search for your headset again. worked for me.

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Headset not working


The fine wires in the cord casing do break easily. If your RJ9 connection is loose, then the brass contacts are not making good contact inside the T10 base. Not many options, unless you can get the RJ9 clip repaired, but to get a new system.

Good luck from Headsets Direct!

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