Wii Remote Troubleshooting
Important Safety Information for Playing Wii
Wii Remote Wrist Strap Replacement Information Quick tip: Cursor (hand) or character movement not responding properly?
Hold the Wii Remote with the button side down. Without using much force, firmly tap the button side of the remote against the palm of your other hand a few times. Doing this does not take a lot of force, so be sure not to tap the Wii Remote very hard. Check for proper response. If the problem is not solved, please follow the rest of the instructions on this page.
For all Wii Remote issues:
If you are experiencing problems with a new Wii Remote, or are having difficulty with a Wii Remote that was previously working properly, please carefully read and follow the instructions on this page.
First, follow these guidelines to ensure you have set up the system properly to have the optimal environment in which to use the Wii Remote:
Still having problems?
- Check to make sure the Sensor Bar cord is inserted into the back of the Wii console and the Sensor Bar is centered above or below your TV screen (more info).
- Make sure you are using fresh batteries in the Wii Remote.
- The Wii Remote Controller should be used between 3 to 10 feet from the TV.
- Make sure no objects are blocking the signals between the Sensor Bar, the Wii console, and the Wii Remote.
- Check for interference from infra-red light sources, such as candles, sunlight, fireplaces, and stoves.
- Radio frequency interference may cause the Wii Remote to work erratically. Check for wireless devices such as cordless phones, wireless computer keyboards or mice, or other similar devices, and move or turn them off.
If the basic guidelines above did not solve your problem, the more specific information below may help.
- Wii Remote not being recognized by the Wii Console (lights on the Wii Remote flash when you press a button, but then go out) - Most Common:
Getting the Wii console to recognize (or "sync" with) a Wii Remote, especially one that did not come in the box with your Wii console, may require doing a few additional steps before it can be synced. Additionally, a Wii Remote that was working, but is no longer being recognized (or has "lost its sync") may need to be re-synced. Please use the troubleshooting steps listed below, which our experience has shown can solve many Wii Remote issues.
Try these steps!
If you are still unable to get the Wii console to recognize your Wii Remote(s) after carefully following the steps above, please call 1-800-255-3700 for further assistance.
- Turn the Wii console power OFF by pressing the POWER Button on the front of the console. Unplug the power cord from the wall outlet for a few seconds. After a few seconds have elapsed, plug the cord back into the wall outlet.
- Turn the power of the Wii console ON. When you see the Health and Safety screen, open the small flap on the front of the Wii console to find a red button labeled "SYNC." Press and hold the SYNC Button down for 15 seconds. This will clear all the syncs on the Wii, allowing you to get a clean start to begin the process described below.
- After holding the SYNC Button on the Wii console down for at least 15 seconds, you can now "re-sync" your Wii Remotes:
- With the first Wii Remote you wish to sync, remove the battery cover on the back of the Wii Remote to find a small red button just below the batteries.
- Press and release the small red button just below the batteries on the Wii Remote; the blue lights on the front of the Wii Remote will blink.
- Quickly press and release the red SYNC button on the inside of the white flap on the front of the Wii console (picture).
- When the Player LED blinking stops and stays lit, the syncing is complete. The LED that is illuminated indicates the player number (1 through 4).
- This sync procedure (steps "a" through "d" above) must be followed for each additional Wii Remote added to the system.
- All other Wii Remote issues
If the Wii Remote is being recognized by the Wii console, but you are experiencing other issues, check the list of additional symptoms below. If one fits the description, click it to read the available troubleshooting; if you can't find one that sounds like the problem you are experiencing, select "All other problems."
^ Back to Top
- Check the motion sensor functionality by holding the Wii Remote with the button side down. Without using much force, tap the button side of the remote against the palm of your other hand. Doing this does not take a lot of force, so be sure not to tap the Wii Remote very hard.
- Try placing the Wii Remote in a neutral position by resting it on a flat surface during game play. If the character or cursor still tilts on its own, there is a problem with the Wii Remote and it will need to be repaired. Please call 1-800-255-3700 so that we may assist you further.