Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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The brush rotor at bottom of vacuum cleaner is not moving at all when vacuum running. I have cleaned all hair/threads from around brush to no avail.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 53 Answers

SOURCE: dyson dc 17 vacuum. brush not moving

The cog belt is probably not aligned with the motor gear. Watch this video and follow its instructions closely.

Posted on May 31, 2010

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  • 85 Answers

SOURCE: The beater bar on my Dyson DC14 All Floors Bagles

If it is not on the bare floor setting then you most likely have a belt issue it is not an easy fix I am sorry to say if your mechanically inclined I can tell you how to replace it.

Posted on Dec 18, 2009

  • 1 Answer

SOURCE: Brush roller won't turn

On my Dyson, there is a brush reset button on the top right hand side (if you are looking at the front) that you can press to reset the brush. I was vacuuming and too lazy to move a toy and this worked for me once I freed the rope from the brush.

Posted on Mar 16, 2010

VacuumRepair
  • 438 Answers

SOURCE: roller does not turn

Hello,

When a Dyson DC07 makes this horrible grinding noise, it can only mean one of three things.

The Dyson DC07 uprights use a clutch mechanism to control the brush spinning when you change the floor / carpet switch. When you hear this grinding noise, it's actually the clutch slipping because it can not spin the roller brush. Most other uprights use a belt to spin the roller brush, and if something is stuck in the roller brush it will cause the belt to break. Dyson's however will make that awful grinding noise rather then breaking the belt, and will only make that noise if the roller brush can not spin.

When you hear this noise on a Dyson, it can only be 1 of 3 things. Either your clutch mechanism itself has gone bad, or the roller brush itself was not properly put back into the vacuum, or the brush itself has gone bad.

I'll be happy to walk you through step by step on how to diagnosis this problem and find out which one of these two parts is bad on your vacuum2_bing.gif.

Step 1. Make sure the vacuum is unplugged. Then turn the vacuum upside down so that the brushes are facing up. It's easiest if you put the head of the vacuum on top of a bench, or counter top. This is how the vacuum should look:

b45ef25.jpg
Step 2. You see on the bottom of the vacuum 3 plastic screws that are usually the same color as the vacuum cleaner2_bing.gif. If you're vacuum is purple, the screws will also be purple. Use a flat head screwdriver, and turn each of the 3 screws a half of a turn, counter clockwise to loosen then. After each screw has been turned (you don't need to remove the completely, just a half of a turn is all), simply pull upwards on the bottom plate to remove it.

13bda0c.jpg

Step 3. You should now be able to see the roller brush exposed. You'll now need to remove the roller brush. This will take some patience, and some work in order to get this brush out of the vacuum. There is a special tool that has been designed to help you get the brush out easier. I would try getting the brush out first before buying this special tool. The easiest way is to use a flat head screw driver and pry the belt up while pulling up and out on the brush. With some patience and some maneuvering, you'll be able to get the brush out of the vacuum. Here's where you should put the flat head screw driver on the brush:

9665ae3.jpg
Step 4. Once you get the belt out of the vacuum cleaner, it's time to test it. Use your finger tips to hold just the end caps on the very end of the roller brush. While holding just the end caps, use your thumbs to try and spin the roller brush. Does the brush spin freely? It should rotate completely several times on each spin. If the brush doesn't spin, or you feel some kind of resistance to the brush spinning, then this indicates that your roller brush has gone bad. Here's a picture of how to test the brush:

3a76171.jpg
If the roller brush went bad, then you'll need to purchase a new one. Here's a direct link to the roller brush your machine uses on our website GoVacuum:
http://www.govacuum.com/dysondc07.html


If the brush however was able to spin freely, and it spun multiple times, this indicates that most likely the brush was not put back in properly, or it could be a little more serious of problem in the clutch itself has gone bad. The clutch replacement repair is a much longer, more challenging repair to do. There is a very helpful video on how to replace the clutch below so that you may follow step by step instructions on how to change it. It was really helpful for me the first time I did this repair.

I think more likely however it's probably that the brush was not put back in properly, and this caused the brushes not to be able to spin, which would cause the clutch to make that horrible noise. Make sure that the roller brush is pictured like the brush above, you may also want to make sure that the bottom plate is put on correctly, this could also prevent the brush from spinning:

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg



If you need to replace the clutch, here's a direct link to the clutch your Dyson DC07 uses on our website:
http://www.govacuum.com/dydcclasfore.html

Here's the video on how to replace the clutch:


When you hear that grinding noise, it can only be one of these three problems. This clutch mechanism was so problematic that Dyson removed it on the second series of the DC07 models. I hope that this repair was helpful in diagnosing your problem. If you have any questions about the diagnosing, or the clutch change, please feel free to use the Clarification Request form here on the Fixya repair page. If this was helpful you, please be sure to rate my repair as helpful by clicking the thumbs up icons.

Thank you,

Chris J.
GoVacuum

Posted on Apr 07, 2010

rustysheriff
  • 344 Answers

SOURCE: The spinning brush isn't moving

Belt may be off the motor spindle, with the vacuum off try turning the brush by hand, does it turn freely or can you feel the resistance of the motor?

Posted on May 17, 2010

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The brush or brushes (depending on your model) can be removed if needed. Routine cleaning should just require removing hair and debris from the brushes and wiping the area around the brushes.
There should actually be very little hair or debris around the brush roll if the carpets are thoroughly vacuumed by a properly working vacuum cleaner before being cleaned.

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Hi there, it's Jack at Dyson.

DC28's carpet height buttons will flash to let you know if you have the carpet height set too low for effective cleaning. Raising the brush bar to the next available height on the selector pad should resolve this.

If you find it continues to flash, it would be worth checking the cleaner head to ensure there are no obstructions. It's also a good idea to remove any threads or hair from around the brush bar:

If you'd like further advice from our experts after giving this a try, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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1 Answer

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Hi, it's Jack at Dyson.

DC28's carpet height buttons will flash to let you know if you have the carpet height set too low for effective cleaning. Raising the brush bar to the next available height on the selector pad should resolve this.

If you find it continues to flash, it would be worth checking the cleaner head to ensure there are no obstructions. It's also a good idea to remove any threads or hair from around the brush bar:

If you'd like further advice from our experts after giving this a try, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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1 Answer

Our brush doesn't rotate anymore on our U5402-900 vacuum cleaner. What are common causes of this?


The number one cause of brushes not rotating is a broken belt. If you remove the four screws holding the bottom plate, you'll see a short, wide rubber belt that goes around the roller.

If this is broken, it's easy to replace. They do break because of age and wear. One of the leading causes of breakage is when the roller gets something - a curtain cord, for example - wrapped around it. If you don't immediately shut off the vacuum & remove the cord, the belt will continue to try to turn the roller (which can't turn), and this generates a lot of heat in just a few seconds.

The number two cause of brushes not rotating is, as suggested above, something jammed & wound around the roller. It's always a good idea to turn the vacuum over periodically and clean the roller... including using scissors or a knife to snip & remove wound hairs & threads. A clean and healthy roller will help to keep your belt happy!

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Hello, you will need to take the bottom plate off, remove the screws on the plate, then pull up and out the brush roller, clean off any hair on the roller, make sure it spins freely, then put a new belt around the metal motor shaft, then around the roller and pull in down into the housing, spin the roller to make sure it moves freely, so you don't burn up the new belt, put the bottom plate back on and your ready to vacuum. Any questions feel free to call @ 1561-848-3387 I'll be gflad to help, Thank you, Teresa. Clean Sweep Vacuums

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How do I open the Turbobrush attachment on my Miele vacuum?


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