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We have installed a new Colour cartridge and followed the steps. Yes, it clicked. After we press ok, it goes back to telling us to install the cartridge. We have completed this process over many times now and it seems to go no further. We have tried shutting down the printer and starting over. Same problem. Solutions?

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Solution 1:
A lot of printer cartridges have a built in chip that the printer reads. If you are not using the printers brand name refills, this will sometimes lead to the cartridge not being recognized by the printer.

Solution 2:
Additionally, some printers when they have become worn ( seen a lot of use ) have also been known to not recognize the refill cartrige after instalation. The second problem cause, although not a popular solution, can only be fixed by purchasing a new printer.

I hope you have found this to be helpful. Please rate/vote! Thank You!

Posted on Jan 03, 2011

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1 Answer

My printer is not recognising the replacement ink cartridge although I've used these before many times


If you have just installed a new cartridge and you still see an ink related error, the cartridge may be incorrectly installed. Follow these steps to make sure the cartridges are correctly installed:

  1. Make sure the Epson Stylus is turned on.


  2. Do one of the following:

    • If your printer indicates that an ink cartridge is expended, press OK.


    • If your printer does not indicate that any ink cartridge is expended, press Setup, select Maintenace, and press OK. Then select Change Ink Cartridge and press OK.
  3. Open the scanner.


  4. Open the cartridge cover.

    Caution:

    Never attempt to open the cartridge cover while the print head is moving; wait until the cartridges have moved to the replacement position.

    To avoid damaging the Epson Stylus, never move the print head by hand.


  5. Press down all the ink cartridges until they click into place to make sure they are properly seated.

    Note:

    If a cartridge is properly seated already, you may not hear a click.


  6. Close the cartridge cover and press it until it clicks into place.


  7. Close the scanner.


  8. Press OK to begin charging the ink. This takes about 2 minutes.

    You see a message on the display screen when ink charging is finished.

    Caution:

    Never turn off the Epson Stylus while the ink is charging or you'll waste ink.
If the issue persists, it appears to be an issue with the cartridge(s). Contact Epson for further assistance.

Sep 25, 2014 | Epson Stylus DX8400 All-In-One InkJet...

1 Answer

Keep getting paper jam fault 3618


Hi!
If the error comes up during the initial setup of the printer:

  • Select All-in-One Printers.
  • Double-click the Setup Guide for your printer.
  1. Open the printer access door.
  2. Remove all:
    • orange shipping tape
    • foam pieces
  3. Follow the steps in the Setup Guide to insure that you have properly installed the printhead and ink cartridges.
  4. Close the printer access door.
  5. Press OK to clear the error.
  6. Make a print.
OR

Check the printhead carriage area:

Debris and Obstructions:

  1. Remove any paper, tape or other obstructions from the printhead carriage area.
  2. Gently move the printhead carriage from side to side to see that it moves freely and there are no obstructions.

Ink Cartridges:

  1. Lift the printer access door, then remove the ink cartridges from the printhead.
    NOTE: If the printhead does not move to the center position, press Home, then Maintenance on your printer. Check if the Install Ink Cartridge option is available. If so, select Install Ink Cartridges, press OK, and follow the instructions. Otherwise do the following:
    1. If an error is displayed on your printer control panel or the status monitor on your computer, press Cancel to clear the error.
    2. Go to KODAK All-in-One Printer Downloads and Drivers, select your printer from the All-in-One Printers pull-down list, and download and install the latest firmware version for your printer. Follow the on-screen instructions.
    3. After you upgrade the firmware, press Home on the printer control panel.
    4. Select Maintenance, then press OK.
    5. Select Install Ink Cartridges, then press OK.
    6. Follow the instructions on the control panel LCD.
    7. Go to the next step.
  2. Verify that the labels on the ink cartridges are intact, and that the cartridges are not damaged.
  3. Verify that the KODAK Ink Cartridges have not been refilled.
  4. Insert the black ink cartridge into the printhead, then press down firmly until you hear it click into position.
    aio_black_ink_install.jpg
  5. Insert the color ink cartridge into the printhead, then press down firmly until you hear it click into position.
    p289_0012aa.jpg
  6. Close the printer access door.
  7. Press OK to clear the error.
  8. Make a print.
Hope this helps.

Apr 19, 2011 | Kodak ESP5250 All-In-One InkJet Printer

1 Answer

I've got a epson r320 it's about 5yrs old it does not get used very much. Today I replaced couple ink cartridges, shut it off restarted it and the new cartridges is regestering as half full and even empty....


Q:

I replaced an ink cartridge and my printer still shows that ink is expended. What should I do?
A:

If you have just installed a new cartridge and you are still seeing an ink related error, the cartridge may be incorrectly installed. Follow these steps to reinstall the cartridge.

Make sure the printer is turned on, then open the printer cover.


Do one of the following:

If the red error light is on, press the Maintenance button.


If the red error light is flashing, press the Maintenance button. You see Ink Cartridge Replacement, highlighted in the Advanced Settings menu. Press OK.


You see a message on the LCD screen telling you that ink cartridge replacement will begin. Press OK to continue. The print head moves to the replacement position.


Open the cartridge cover.


Press in the tab on the back of the cartridge and lift the cartridge out of the printer.


Lower the cartridge back into the holder, with the green circuit board facing the front. Then gently push the cartridge down until it clicks into place.


Close the ink cartridge cover.


Press OK and close the printer cover.

The printer begins charging the ink delivery system.


When you see a message that charging is complete (after about a minute), press OK.

SRC: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_SessionID=@@@@1006416496.1302793816@@@@&BV_EngineID=ccekadfdfkjgijhcfngcfkmdhjidfmh.0&cookies=no&infoType=FAQ&oid=47541&prodoid=47915738&foid=130809&cat=30942&subcat=30923

Apr 14, 2011 | Epson Office Equipment & Supplies

1 Answer

My Brother MFC-685CW Printer Wireless doesn't recognise a new colour cartridge despite having cleaned the printer head. It also is not recognised by the PC despite reloading it. Help!! Troubleshooter...


If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
  1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.

    1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.


    1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.

  2. To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:

    2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.

    ink_replace03.gif

    2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.



    ink_replace04.gif

    2c. The LCD may then display:

    Did you change xxxxxx? Yes No.

    for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).


    2d. After all the correct selections are made, the machine will then enter a cleaning cycle.


    2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.


    2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:

http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_list.html?reg=us&c=us&lang=en&prod=mfc685cw_us_as&Cat=112

I recommend bookmarking thihs site for future reference.

I hope this is helpful. :)

Dec 08, 2010 | Brother Office Equipment & Supplies

1 Answer

I don't know how to install the cartridgre on my new printer J 3680 Could you please tell me how? Thanks,


Follow the instructions below to install the print cartridges for the first time. Installing print cartridges Step one: Install the print cartridges Follow these steps to install the cartridges.
  1. Open the cartridge door. The carriage moves to the far right side of the product. Figure 1: Open the cartridge doorc01133347.jpg
  2. Remove the new cartridge from its packaging and, being careful to touch onlythe black plastic, gently remove the plastic tape by using the pink pull tab. Figure 2: Remove tape from cartridgec01107115.jpg 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.Do not remove the copper strips. They are required electrical contacts. Figure 3: Do not touch the ink nozzles or copper contacts.c01107116.jpg
  3. Slide each new cartridge forward into the empty slot. Then gently push theupper part of the cartridge forward until it clicks into place.
    • Insert the tri-color cartridge into the left slot.
    • Insert the black cartridge into the right slot.
    Figure 4: Insert the cartridgec01107117.jpg
  4. Close the cartridge door.
Step two: : Align the print cartridge The product prompts you to align cartridges every time you install a cartridge. You can also align the cartridges at any time from the control panel, or byusing the software you install with the product. Aligning the cartridgesensures high quality output.
  1. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
  2. Press OK. The product prints an alignment page.
  3. Place the alignment page print-side down on the scanner glass.
  4. Press OK to scan the alignment page. When the scan finishes, the alignment is complete.

NOTE: If you have colored paper loaded in the input tray when you align the cartridges, the alignment will fail. Load unused plain white paper into the inputtray, and then try the alignment again.

Sep 13, 2010 | Office Equipment & Supplies

1 Answer

Mp160


E5-5 = The ink cartridges are not installed or a non-supported ink cartridge is installed, or the ink cartridges are not installed properly.

1. try to take out colour ink and then put in again to see ok or no

2.try to install new cartridge to see ok or no

3.try cleaning head just go to printer preferences go to find services and click clean head.

4.if this all can't is better you send you printer to authorized canon to check you printer is print head problem or no....

Error E5 means a problem with cartridge chipset, here follows reset procedure, it does not always work:

Error E5 is a problem with cartridge ink counter. This happens when you use refilled or not original crtridges.
Try removing cartridges and putting them back in place.

Here is the whole service procedure for Pixma, you must use this to reset the ink counter:

1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
service mode. (Waiting for menu selection)
4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to the
function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in
orange and green, starting with orange.)
The number of the Reset
button pressing
LED Function Remarks
0 time Green Power off
1 time Orange Service pattern print
2 times Green EEPROM print
3 times Orange EEPROM reset
4 times Green Waste ink counter reset See waste ink counter reset
procedures below.
5 times Orange Destination setting See Destination setting
procedures below.
6 times Green Print head deep cleaning
11 times Orange Button / LCD checking
12 or more times Returns to a menu selection

If it does not work you will need to buy a new set of cartridges, possibly original ones. If you just bought cartridges tell the seller they are faulty and ask an original set of cartridges as replacement

Sep 06, 2009 | Canon PIXMA MP150 All-In-One InkJet...

1 Answer

Printer tells me to install new color cart. after i have put in new hp cart.


Hi,

1. Press the Setup button.
  1. Use the arrow keys to select Tools and then press the OK button.
  2. Select Clean Print Cartridge and then press OK . The device prints a test page.
  3. Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
  4. Open the Printer Toolbox . There are two ways to do this:
    • Open HP Director , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
    • If the HP Director method does not work, open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click on Printing Preferences . Click the Services tab, then the Service This Device icon.
  5. The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.
  6. Remove and re-insert, while the product is switched on.
If still bad, swap out the cartridge.

Hope this helps
Regards

Apr 19, 2009 | HP Officejet 7310 All-In-One Printer

1 Answer

Lexmark x125


Follow the steps given below:
1. Snap the cartridges in and out three times.
2. On the operator panel, press Options to indicate which cartridges were changed.
3. Press Start / Yes.
4. Press Options to indicate the type of cartridge you installed.
5. Press Start / Yes.
If the problem persists, do the following:
1. With the printer powered on, remove both cartridges.
2. Unplug the power cable from the back of the printer
3. With the printer disconnected, insert the cartridges and reconnect the power cable.

Apr 09, 2009 | Lexmark Pro X125 All-In-One InkJet Printer

2 Answers

My Epsn Stylus PHOTO R300 says I need to replace an ink catridge however it does not tell me which one is out of ink. How do I find out which one to buy?


Hi,

If an ink cartridge is empty, the red error light will remain solid. You can check the status of the of the ink cartridges by looking at the icons on the control panel. Press the down arrow button to scroll down to MORE OPTIONS. The level of ink will be shown on the screen and the ink that will be out will have cross on it.

Please follow the steps below to replace one or more cartridges.

***NOTE***
-You cannot print if any ink cartridge is expended.
-Leave the empty cartridge installed in the printer until you have obtained a replacement.
-To ensure good results on your printouts, we recommend using Genuine Epson Ink cartridges. Epson does not recommend the use of refilled inks or 3rd party ink cartridges.

Once you start the ink cartridge replacement procedure, you must complete all the steps in one session.

1. Make sure the printer is powered on, and not printing.
2. Open the printer cover.
3. Do one of the following:

3a. If the red error light is on (cartridge is empty) press the MAINTENANCE BUTTON.
3b. If the red error light is flashing (cartridge is low) press the MAINTENANCE BUTTON. You will now see the Cartridge Replacement highlighted in Advanced Settings. Select OK.
3c. If the error light is off (outdated cartridge), press the DOWN ARROW MENU button to choose MORE OPTIONS. Press OK, then select INK CARTRIDGE REPLACEMENT.

4. You will now see a message on the display telling you that the ink cartridge replacement will begin. Press OK to continue. The print head will move to the replacement position.
5. Open the cartridge cover. Press in the tab on the back of the cartridge, and lift the cartridge out of the printer. Dispose of it carefully.
6. Unwrap the new ink cartridge. DO NOT touch the green circuit boards, or remove ANY labels.
7. Lower the cartridge into the holder, with the green circuit board facing the front. Gently push the cartridge down until it is firmly seated.
8. If you need to replace another ink cartridge, repeat steps 5-7 above.
9. Close the cartridge cover. Press the front corner of the cartridge cover forward to lock the cover into place.
10. Press OK, and close the printer cover. The printer will begin charging the ink delivery system. Once charging is complete, press OK to finish.

May 23, 2008 | Epson Stylus Photo R200 InkJet Printer

3 Answers

Cartridge problems with the P915 Lexmark printer.


Check that the contacts are clean. Also try another catridge. Even a new on can be bad...

Geno

Mar 04, 2008 | Lexmark P915 InkJet Photo Printer

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