Question about Dyson DC25 All Floors Bagless Upright Vacuum

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The dc25 brush does not rotate - Dyson DC25 All Floors Bagless Upright Vacuum

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Is yours the yellow model? There should be two large "half buttons" blow the handle in the front. One turns the vacuum on without the brush. the other turns it on with the brush.the dc25 brush does not rotate - geemarie.jpg

Posted on Jan 04, 2011

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
    • BY ASKDYSON
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    2011-09-29 · Want to watch this again later? Sign in to add this video to a playlist. How to clear and reset the brush bar of your Dyson DC25 or DC29 upright ...
  • Dyson DC25 Upright Vacuum Cleaner - Support ' Dyson.com www.dyson.com/Support/dc25/DC25-ANIMAL Dyson DC25 Upright Vacuum Cleaner Support. Skip to main content X. Shop. Shop vacuums; Shop air treatment ... The Dyson Helpline is available during the following ...
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  • Dyson DC25 brush won't spin when touching the floor. If I ... www.fixya.com > Forum > Vacuums > Dyson 2016-03-18 · Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Change the belt


    Hi there, it's Jack at Dyson.

    DC25 doesn't have a traditional, user-replaceable belt. Instead, the belt is engineered to last the lifetime of the machine in normal use. The belt is protected by a sensor which shuts off the brush bar if something jams it. If the brush bar isn't currently rotating it's very unlikely to be related to the belt itself - instead, the cleaner head may just need resetting.

    Please follow the steps shown in our video guide to remove any threads or hair from around the brush bar and in the end cap.

    It's important to note that the brush bar will never rotate when the machine is standing upright. Make sure you recline your machine into the normal vacuuming position before testing it.

    If you'd like further help after giving this a try, our experts are on hand. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a repair or a replacement part is needed, we can also confirm if your DC25 is within the Dyson parts and labour guarantee period.

    Feb 24, 2015 | Dyson DC25 Vacuum

    1 Answer

    My dyson dc25 brush is not spinning what is the problem


    Hi there, it's Jack at Dyson.

    DC25's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar, you should be able to reset your machine as shown in the video guide:


    Please note, the brush bar will never rotate when the machine is standing upright. Make sure you recline your DC25 into the normal vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you do need further help, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Sep 27, 2014 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Were are the belts on dc25


    Hi there, it's Jack at Dyson.

    DC25 doesn't have a traditional, user-replaceable belt - instead it has a belt engineered to last the lifetime of the machine in normal use. The belt is protected by a sensor which shuts off the brush bar if something jams it, so it's very unlikely the belt itself would need replacing.

    If your machine's brush bar isn't rotating, you may need to reset your machine after clearing the brush bar of any threads or hair, and checking the cleaner head for any obstructions. Our Support video walks you through each step:

    Please note, the brush bar will never rotate when the vacuum is standing in the upright position. Make sure you recline the machine into the normal vacuuming position before testing.

    I'm confident this will resolve the issue, but if you would like further advice from our experts after giving this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Aug 30, 2014 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    The Dyson DC25 grips new carpet. How can I adjust the brush height


    Hi there, it's Jack at Dyson.

    Like most Dyson upright vacuums, DC25 is engineered to adjust automatically to different carpet piles, without stopping to adjust any fiddly levers or dials. You can also turn the rotating brush bar off to clean hard floors and delicate rugs - just press the silver brush control switch next to the red on/off switch.

    If you're having difficulty using your DC25 on a particular type of new carpeting, we'd recommend checking directly with the carpet manufacturer for their advice. They should be able to recommend the best way of caring for this flooring.

    For any additional assistance from our experts, you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Aug 10, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    My dison dc25 beader switch does not work?


    Hi there, it's Jack at Dyson.

    If your DC25's brush bar won't rotate, please follow the steps shown in the video below to check the cleaner head for obstructions:

    Please note, the brush bar will never rotate when the vacuum is standing upright. Make sure you recline your machine into the normal vacuuming position before testing it. You may also want to press the silver brush control switch (next to the red on/off switch) twice to ensure it's correctly engaged.

    If you continue to have difficulty, please get in touch with us directly so our experts can provide further assistance. If a repair or a replacement part is needed, we can also confirm if this is covered under our 5-year guarantee. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Jul 13, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    Where is the reset button on dyson dc25?


    I could be a switch, belt, brush bar motor or a wiring problem.

    Jun 19, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    Brush not rotating on DC25


    Hi Terry,

    I'm sorry to hear you're having difficulties with your DC25. Your machine is equipped with a safety device which shuts off the brushbar if something jams it. After you've checked the cleaner head for any obstructions, you'll be able to reset the brushbar and get it running again. To do this, please follow the steps shown in our online support guide:

    http://www.dyson.co.uk/support/help.asp?article=1566&product=DC25-ANIMAL

    You may also find it helpful to refer to the video below.

    This should resolve the issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Kind regards,

    Jack
    Dyson Online Customer Support



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    Dec 06, 2011 | Dyson DC25 Vacuum

    5 Answers

    Dyson DC25 rotating brush doesnt work


    There is a reset button on the side of the brush bar head. Press it.

    Jul 11, 2010 | Dyson DC25 All Floors Bagless Upright...

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