Question about Acer Aspire 5050 Notebook

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Blue screen and shut down

Hi,
I e-mailed my problem to acer and they told me that the serial # LXAV40X033719230D72502 WAS PURCHASED FROM YOU AND THAT YOU SERVICE YOUR PRODUCTS. WHEN MY LAPTOP IS TURNED ON IT ALLOWS ME TO PUT IN MY PASSWORD AND THEN IT SHUTS DOWN AND STARTS UP AGAIN THEN A BLUE SCREEN COMES UP AND I CANT USE THE LAPTOP. I CAN USE IT SERVERAL DAYS LATER. iT ALSO ASKS ME TO PLACE THE WINDOWS DISC IN TO RELOAD IT BUT I CAN'T FIND THAT CD. PLEASE HELP ME I USE THIS LAPTOP DAILY FOR MY WORK.

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  •  Geoff Morris
    Geoff Morris Nov 13, 2008

    I have an Acer 5052 with the same fault. I'm told by acer service it will cost about £250 to repair - it needs a new motherboard. It's only 15 months old. What a disgrace

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It seems the Operating system of your laptop is either corrupted or the installation isn't complete because it is asking for a Windows CD. Purchase the Windows CD that your laptop is asking. Then when your laptop asks for it insert the disk and follow the onscreen instructions. If you are heaving difficulty just post the problem here again.

Posted on Mar 26, 2009

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