Question about Tomtom One XL GPS Receiver

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No GPS Signal in TomTom One XL all of a sudden

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  • samantharosa Jul 21, 2008

    My tomtom XL suddenly can't find a valid GPS signal for the past week.

  • Anonymous Jul 21, 2008

    Driving through West London just stopped receiving signal. Went through the reset with Tomtom technical help but with no luck - have had to send it off for repair - luckily still under guarantee. Purchased from Currys last August (2007)

  • shrubs Aug 01, 2008

    Brought It last Week and was working dine.. now it can't find the GPS Signal.. what is going on?

  • andy611 Aug 02, 2008

    Exactly the same issue. All working fine then switch it on again and no GPS signal.

    Tried updating, reset. Turn off, turn on......Nothing.

  • worldchoice8 Aug 10, 2008

    Tom tom is not receiving any signals when turned on.

  • swm33m Aug 10, 2008

    Well i have a tom tom and i think it is a piece of junk i wish i would have bought a GARMIN like i was supposed to do !!

  • suzicc Aug 18, 2008

    My tomtom one xl-s has been working just fine. While I was on a road trip this weekend, it suddenly could not find a gps signal. I have tried resetting it and powering it on and off but no luck. It still will not find a gps signal. What do I do now????

  • Anonymous Sep 01, 2008

    Mine did the same thing last night. Turned it on, and it looked like it was trying to update or load files, then no GPS signal. I suspect a bad update from Tom Tom.

  • inkaholic33 Sep 19, 2008

    same as above.. updated new version. gets not signal.. even after going back to old version the signal is gone

  • Anonymous Oct 01, 2008

    Fresh out of the box. Installed latest software and nothing...

  • Anonymous Nov 17, 2008

    no gps signal in tomtom XL

  • Anonymous Nov 22, 2008

    this is a killer,i hate it

  • Anonymous Nov 28, 2008

    tomtom was working and then poof ! NO VALID GPS SIGNAL and it has been one day...

    My next trick: POOF and TOMTOM is being returned...may or may not choose another product...




  • Anonymous Jan 22, 2009

    One XL lost GPS Signal and USA MAP!

  • Anonymous May 05, 2009

    I also have experienced the same thing.

    What we discovered accidentally to fix it is to hold down the power button (I can't even tell you how long - maybe as long as a few minutes.) Eventually it seems to reset itself and the signal comes back. But I can't seem to figure out what the cause is in the first place, nor how to get it to reset every time. Grrrr!


  • Mikey666 May 11, 2010

    I bought a TOMTOM XL at the weekend and never tried satnav. 1st time I hooked it to USB I just got flashing red cross. No operation at all. Scary. Resolved by removing everything from its storage and starting again. Scary. Today QuickGPSfix rendered its GPS useless so brought me to this site.


    This device is going back to the shop. Needs to be reliable. It'll end up in a car crash. Who made this? Europeans? 

  • Anonymous Mar 23, 2014

    como faco pra desbloquear gps tomtom xl

  • Anonymous Mar 23, 2014

    como hago para desbloquear gps xl

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20 Answers

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I suddenly lost the GPS signal today and could not get it back. All I got was the "No valid GPS signal". My solution was to tap on the GPS satellite bars when in the route map. this brought up the "Status summary page of the TOMTOM.

I then again tapped the satellite bar which brought up the "GPS Status" page. I then tapped the bar labeled "configure".

The radio button next to the option titled "Minutes (dm.m') was selected. I then moved the selection to "Degrees (d.d) and it started working.

I had just downloaded the GPS fix 5 days ago so it is not like this suddenly caused it to stop working.

This may not work for everyone but this is what it took to get mine working.

Cheers

Posted on Aug 25, 2008

  • mbrown1549 Dec 02, 2011

    Thank you this did the trick!

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Holding power button for about 15-20 seconds seemed to reset the unit. GPS is back now.

Posted on Jan 09, 2010

  • lwharbach Sep 24, 2010

    push reset button near sd card slot with a paper clip

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I had the same problem this weekend. My Tom Tom XL had been working fine for a year or so, then for no apparent reason when I turned it on it said there was no GPS signal. When I went into the screen where you can see the satellite signals, it was reporting about 7 strong signals from satellites!

I pressed the power button for about 20 seconds and the device restarted. As it did so, it made the Tom Tom sound, showed a different screen as it started up, showed the map, then soon found the GPS signal.

Looks like Tom Tom's need a regular reboot to work reliably.

Posted on May 04, 2010

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Did a rest on my tomtom xl then hit the signal bars on the screen and on the other screen that shows the battery and signal bars on the right side hit the signal bars angine it should bring you to a configure spott hit configre then pick sec min or deg. then let it sit out in clear view like the middle of the yard for at least ten min till the bars turn dark blue have done this severl times and has worked every time for me cuse the darn thing goes bad so mutch hope this works for you good luck

Posted on May 29, 2010

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I have had my GPS (TomTOM One) on Waiting for Signal for 2 weeks now and I finally fixed it.

My symptomtoms (word play) were no signal at open areas, when connected to Tom Tom Home it showed exactly where I was and worked through the PC but when disconnected back to the same thing.

I called Tom Tom CS and nothing, FLash did nothing, factory defaults nothing, and updating did nothing.

What I did:
I charged the unit completely.
I took a paperclip and while off pressed on the reset button at the bottom by SD slot. I held it there for 30 mississippi's.
I did not turn it on after letting go.
I went outside to my car (parked on roof of parking lot) turned it on and set it on my dash vertically.
I left and came back in 1 hour and wallaaaaa. It is working perfectly!

Let me know if this fixes it.
xgranados@entouch.net

Posted on Dec 30, 2008

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The website says that you have to upload TomTom HOME from thir site and update your GPS signal once a week for optimum signal because the satellites move... the only problem is TomTom HOME seems to be more than a pain to load

Posted on Aug 05, 2008

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This happened when I came back from Brazil...i think when you get an an area where the tomtom has to search for new satellite coordinates or loses the signal for a certain period it has difficulty finding again, so:

Go in to tom tom menu and rerset tom tom to factory setting (in the menu/change preferences/reset to factory settings)

Once you do that it will prompt you that you will lose all your saved favorites and itineraries ( i went ahead and said ok, if not you can write you addresses down before doing this)

Finally after you complete the process of resetting your tomtom probably still won't have a GPS signal. So in the menu/change preference/GPS status you will see a configure option

Select this option and ensure that the radio button is set to degrees and select done

leave tom tom on and allow 5-10 min for it to relocate the signal.

If that doesn't work, hope you bought a warranty :)

Posted on Jul 31, 2009

  • patrick h
    patrick h Jul 21, 2014

    I just did this after trying everything. Changing the option to degrees fixed it in 20 seconds

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If you bought one recently, return it and get a Garmin.
If you are out warranty, download all the fixes. Turn off the unit. Turn it back on holding the power button down until the Tom Tom trademark appears, let it cycle. You might have to do the power up cycle several times. There is no other fix, and by the way this bug will repeat itself. Tom Tom has no fix.

Posted on Apr 27, 2010

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I have had my tom tom one for about 3years with no problems but recently it has lost its gps signal.i have updated it on tom tom website but nothing still happens,can anyone help please

Posted on Nov 26, 2009

  • lwharbach Sep 24, 2010

    push reset button near sd card slot with a paper clip

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After working perfectly well last night, first thing this morning right when I needed my Tom Tom "NO VALID GPS SIGNAL."  Despite driving into another county with the help of the old fashioned road map - still no luck, still no valid signal.  
This evening I have uploaded all the new updates that appeared in Tom Tom Home, and now i have nearly full signal again.  This worked for mine.  Hope it helps! x

Posted on Sep 08, 2008

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I downloaded all the most recent updates, including the map correction option, then went outside and fiddled about with the configuration of the GPS status. It seems to work best on Degrees (d.d).

Posted on Aug 20, 2009

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No GPS signal in tomtom one XL

Posted on Nov 17, 2008

  • lwharbach Sep 24, 2010

    push reset button near sd card slot with a paper clip

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Had a GPS signal/no satellites problem on my TomTom One XL, unable to get a signal for three days and really not impressed. TomTom was up-to-date with firmware etc and TomTom help is next to useless so I tried re-setting the unit, changing the satellites, chucking the unit across me cab, shouting at it and nothing! And then just for fun, I placed the unit on it's side on my windscreen and guess what? I now have a complete signal again and TomTom is working fine. I am not an engineer or anything, just a simple HGV driver but now I'm thinking I should be working for TomTom! Give it a try and if it works for you... GREAT!

Hope this helps!

Regards, Pete

Posted on May 07, 2009

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I had the same problem; after reading this solutions, I have installed all the updates using tom tom one home but it doesn't work, then I have connected my tom tom one with my lap and tried to access thru my lap using map correction option, then it starts working. I hope this will help you all.

Posted on Nov 23, 2008

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I have gone through 3 GPS's in 6 months. They are TomTom One XL TM units. The first one lasted almose 6 months...since then I have had 2 different new ones sent to me. The 1st one I sent back I had to pay $15 shipping to return it, the next one they sent me an RMA so I didn't have to pay for the shipping.

This 3rd one didn't work right out of the box, so you call the level one techs and they make you run all different basic tests on it which can take up to 3 hrs. The last solution is a reformat of the unit....remember i SAID it was new out of the box? Still won't find a valid signal. So here we go, they are willing to send me another new unit, BUT this time I have to pay the return shipping again.

What kind of **** is that? It didn't work right from out of the box and they expect to have me pay for the return. It's like I'm paying for another unit which may also not work...my wife says I should just throw the unit in the lake and buy a Garmin...I hate to spend money for another but that is probably what I'll do....this is JUNK!

Posted on Nov 26, 2011

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Back up device when it is working if you got fav the touch the screen and factory reset it. then it will work

Posted on Dec 25, 2010

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My Tom Tom XL also lost its GPS signal after 2 months of reliable use.... 2 days later, still no signal... so I tasked my hubby to return it which took a number of days (by which point the battery had died) I asked him to charge it enroute to the retailers to prove upon arrival that it wasnt working and voila! It was working again?! Maybe the flat battery did a reset? But its working fine again now.....bizarre...cant say I have complete confidence!

Posted on Apr 08, 2009

Same Problem with my "one" Tried all suggestions, firmware updates, etc. My unit is out of warranty and TomTom doesn't service out of warranty units. They give you $50 off a replacement unit, BIG DEAL.
DON"T buy TomTom, get a Gamin. Better service, warranty, reliability.

Posted on Sep 13, 2008

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Having charging problem. sometime tom tom will come on by itself. scary. any suggestions

Posted on May 15, 2009

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My tom tom has lost gps signal what can i solve

Posted on Dec 13, 2010

5 Suggested Answers

  • 54 Answers

SOURCE: My new TomTom One XL will not pick up a GPS signal.

this can often occur if you are in a large city with very tall buildings

Posted on Dec 28, 2008

  • 1 Answer

SOURCE: my tomtom one says waiting for gps signal and has no satellites

hold on/off switch down for approx 15 seconds & it will reboot

Posted on May 17, 2009

  • 1 Answer

SOURCE: Tomtom not finding gps satellites

i had exactly the same problem, i dont really know how i solved it but first i thought it could be a memory problem slowing the gps signel so i reset the tom tom to factory settings then downloaded the updates from the tom tom home program of corce i lost all my destinations but i didnt want to do a back up just incase one of the updates had a virus or something so if u want to keep them i sugest u write them down first.and then i got a safty pin and pressed the reset button underneath where the memory card goes twice the second time i held it down for about 10 seconds then i looked for updates again from tom tom home. after that in tom tom home there is an option where u can operate your tom tom on your pc so i tryed that and i put in a destination on the pc and clicked on demo tour so i watched the route first it was a bit slow but started to speed up a little. after it had finished i un plugged the sat nav and went for a walk with it around the house soon as i went out side and set a destination it found 6 gps signels,make sure yhe battery is charged to at least half. well i hope anyone who follows my steps gets the same results, thought i lost 200 quid cos i have had it over two years and its only guarenteed for 12 months. well good luck.

Posted on Apr 01, 2009

Flat48
  • 77 Answers

SOURCE: waiting for valid gps signal

Go to TomTom Home on your computer and do a update for your unit. In the update list you should see a GPS quick fix which helps the TomTom's aquire a signal faster. Hope this helps.

Posted on May 23, 2009

  • 341 Answers

SOURCE: my tomtom one gps can't get signal

When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
Please, do the following:
1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Be sure you choose to update "QuickFix".
Please, report back if you need further assistance
My ID: alexocuello_

Posted on Mar 30, 2010

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When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
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1 Answer

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From the title, I am made to believe that you can turn it on, but can't get the satellite signals, but from your description, it seems that you can't even turn it on, can you please let me know which is the case and describe in detail anything that you can about this problem and also if anything similar has happened and how long you have had this device.

Also, have you tried connecting it to a computer and downloading the latest software(firmware) from the manufacturer's website.

Once I know more, I can provide a better solution.


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