Question about GE GSS25JEMWW Side by Side

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Freezer Problem: Only part of it is cold

Until recently my refrigerator (GE side-by-side) was working just fine. Then the ice-maker turned out to be clogged up again with ice, which I could only "fix" by pulling the ice-maker out and knocking the ice loose.

Three days later the freezer is malfunctioning with the top part being basically at room temperature while the bottom end is still OK.

Any ideas of what may need fixing?

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  • ben_onbass Jul 14, 2008

    Thanks for the reply. Reading the offered solution I took off the back
    panel to look for the drain line. I removed some minor dust ball.
    Nothing much changed. Then I pushed a polyethylene tube up where the
    drain line attached and used a hair dryer to blow air up that tube.
    Still no change.

    I unplugged the fridge, let it completely defrost and plugged it back
    in. After running six-plus hours it still only the bottom of the
    freezer gets cold, and the icemaker is merely a lukewarm water
    dispenser. Any other suggestions?



    BoB

  • ben_onbass Jul 14, 2008

    One more comment: I don't have a thermometer to pin down the temperature at the bottom of the freezer, but it appears to me that it is not lower than the refrigerator side.

    BoB


  • ben_onbass Jul 15, 2008

    Thank you very much. Much of the evaporator had much frost on it. Top and bottom of the evaporator were frost free. Neither fan is running.

    Should I look for thermostat problems or replace the fans?

    Thanks again.

    Ben on bass.


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It sounds like you have a plugged defrost drain line. This is where the water goes to in the bottom of your freezer when it goes through the defrost (removal of ice from the freezer coil) cycle. It sounds like that hole is plugged and now the water/ice has now frozen in the vent that lets air circulate down into your refrigerator compartment. What I usually do in this case is to unplug the refrigerator, empty out the freezer compartment. Usually I also end up either pulling off the back panel or the bottom panel (in the freezer compartment) Looking for that defrost drain hole and thawing it out with a heat gun (be careful of melting plastic) or actually I use a hair dryer. I can sometimes do this also by pouring small amounts of HOT tap water onto it and then sopping/absorbing it away with a sponge or dishcloth. I repeat this until I get the water to go down the drain tube

Posted on Jul 09, 2008

  • eagle338
    eagle338 Jul 14, 2008

    Ok, inside your freezer you will see the back panel, just take the screws out and remove it, then you can see your evaporator coils, notice the frost pattern. How much of the evaporator coil has frost on it?

    A normal evaporator coil should have a thin layer of frost on the entire coil.

    Also check to make sure your fan in the freezer is turning fast and also your condenser fan in the back next to your compressor is also turning fast, you just need to take off your bottom access panel in the back to see it.

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