Question about Dell Dimension 3000 PC Desktop

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I was just given a Dell Dimension 3000 by my daughter, who said there was no problems with it. It has a CD-Rom drive and a DVD-RW drive. When I power it up and click on MyComputer, neither of these drives are shown. When I put a CD in the drive, it closes normally and will eject normally, however there is no communication with the operating system (Windows XP). When I click on Control Panel, then System, then Device Manager, it shows the drives. Then when I right click on a drive, then click on Properties, it gives a Device status message "cannot load the device driver for this hardware. The driver may be corrupted or missing. Code 39". It does this for both drives. I find it hard to believe that both drives are bad. What am I doing wrong?

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  • Jeffrey Groves
    Jeffrey Groves Jan 02, 2011

    Have you inspected the "Master/Slave" jumper settings on the drives and verified that they show-up in the BIOS/CMOS settings? That's where I would start.

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They probably can't load because they are loading at the same time and XP can't sort it out.
Remove the cable from the CD ROM and re boot but enter the BIOS and make sure it is no loonger there.
The nachine should load the DVD rom.
You can try adding the CD rom now, it may work but being XP it may grab the wrong driver again and hang up.
Download new drivers from Dell.com
Hope this helps.

Posted on Jan 02, 2011

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Posted on Jan 02, 2017

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