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My daughter's fisher price easy link internet launch pad will not start up i recieve a message setup had detected that version 1.02.000 is already installed this setup installs an ealrier version of easylink and then it tells me to uninstall this version and i went to add and delete programs it will not delete it say you have and error and when i plug everything up i just get a blank white screen my little girl loves this game and she is ready upset and shes 3 so please help me fix this

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I had a similar issue. Check and see if you have 2 Fisher-Price file folders under C:\Program Files. Go to My Coputer, then c drive, then program files. You should see only 1 Fisher Price folder. If you see another with Fisher-Price(2), Open that folder and select all of the files. Then select cut. Paste those files in the original Fisher-Price Folder and that should get you up and going. That is what I had to do to get mine to work again. I don't know how that second folder got created but it did.
Hope this works for you

Posted on Aug 25, 2008

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