Vacuum is on and working but no suction from the main power head, I've lost my owners manual laura

Hi Dan,

I've just replied to your previous question - however, due to the further information you've supplied here, I'd encourage you to call our Helpline, so we can run through some troubleshooting with you to resolve this issue. Our Helpline number is 0800 298 0298 - please have the machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

When the cleaner is standing in the upright position, it's engineered to divert suction automatically from the cleaner head to the hose. The correct way to use the hose, wand and dusting tools is shown in the user guide:

http://media.dyson.com/downloads/us/floorcare/manuals/dc07_opmanual_usa.pdf

If there doesn't seem to be any suction coming through the hose when the cleaner is standing upright, you may need to check the machine for blockages. The easiest way to do this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US

It's also a good idea to give the filter a wash, as demonstrated in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and always make sure the filter is totally dry before replacing it - this may take up to 24 hours.

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Check for a clog in the power head where the intake is. It could be just behind the brush, or by detaching the hose from the powerhead, in that area. It's fairly a common problem since the opening is a bit small.
Remove the clog and suction returns.

No you have a clog in the hose, wand or at the power head. Remove the hose wand and power head from the the vacuum. Turn on the vacuum, put the palm of your hand over the hole in front, you should feel plunty of suction. Then replace just the hose and put the palm of your hand over the end of the hose. If you do not have suction the clog is in the hose. You can try putting the hose on the blower port to blow out the clog or use the wire from a coat hanger. If you have suction, then add just the wand and repeat. If you have suction, then the clog is in the neck of power head, you will have to use a coat hanger to clear it.

Down on the lower right hand side of the vacuum, when you're behind it, there is a little 'J' shaped piece with a purple clip on it. Tilt the vacuum up and unclip this. Usually, people who have these amazing vacuums will accidently **** up things like lollipop sticks/pens/paperclips/etc. that don't bend... and will stay in this piece. This should solve your problem.

My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.

Check that the dust channel from the sole plate/brush head isn't clogged. Open the trapdoor (usually orange in colour on the base) and inspect the dust channel - sometimes dog hair can get trapped between the main dust channel and the feeder. Other than that take off the main hose and see if there's a clog down there as well as the main part where the wand locks in at the back. Its reasonably easy to get a clog out from a Sebo X range model.

Make sure that the vacuum hole in the head unit, or the wand, or the hose is not blocked. You may also want to check the bag to make sure that the inlet hole is not blocked. The only reason for spitting things back out is that the suction is not working properly...

There are actually several possibilities.

Check to make sure that the brushroll is spinning. The brushroll is responsible for virtually all of your pickup on carpet, and is the culprit for most complaints of "lack of suction."

If the brushroll is not spinning, listen at the head to see if the motor inside the power head is active. If you can hear it running but the brushroll is not turning, you have a broken belt. If the motor in the power head is not turning at all you may have an electrical short in the hose, the wands, or the main power outlet from the body of the canister; but before you get too involved check the power head for a thermal reset button. Some of the Electrolux powerheads are equipped with these, and some are not, so check your user's manual. If there isn't one, or if it isn't tripped, you'll need to look for electrical issues.

In this particular model it is fairly common for the electrical contacts on the wands to short out, so inspect the metal contacts to look for scorching, or melting of the plastic around them. If you have access to a VOM, check for voltage at the contacts on the end of the wand, and if it is not present, check all of the contacts sequentially back to the canister body to determine which part is not passing voltage. If you have voltage all the way through the wand, you either have a loose connection inside the power head, or the power head motor has burned out. If you have power from the canister body, but not through the end of the hose, either your hose has a short in it, or the circuit board in the handle assembly that controls the power head power has shorted out.

If your brushroll is turning, then you do, in fact, have a clog somewhere inside the power head, which a visual inspection behind the brushroll and into the elbow will confirm.

Best of luck,

-R