Try Device Manager....you can also run Hardware troubleshooting. If its just the CD Door that is stuck, try taking the door out. CD ROM's are very inexpensive these days. Worst case, just replace the CD ROM, cost $4.99-$99.99.
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The small hole allows you to mechanically release the tray. Unfortunately, with the system still running, the drive will fight you. Shutdown the system and then try using the pin in the hole to release the CD. That should resolve the removal problem. As far as the CD drive goes, it may be attempting to read the disc and failing. Sometimes it just does not give up. You may need to have the disc lens cleaned or just replace the drive.
Hope this helps.
just clean it the disk cleaner, if not work remove the cd/dvd drive into your pc then i have knowlegde how to repair it just open the casing and replace the belt in the gear then wipe the lens with clean cotton. if not work i suggest you to buy a new cd/dvd drive because the lens of that cannot read.