Question about GE GSS20IEP Side by Side Refrigerator

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GE now charging $75+ for answers

I recently had an issue with the ice-maker in my side-by-side GE refrigerator/freezer (model # TFX22CR XA-WW). I did some research and found that GE no longer made the ice-maker for my model but there was a replacement part ($142.50) listed on their web site. However, some posts on various web sites seemed to indicate that the new replacement part did not fit with the old ice bucket. Thus, I would also need to replace the ice-bucket ($250+).

Before I purchased anything, I decided to ask the people at GE if I needed to replace my ice bucket if I replaced my ice-maker. Their response:

"Thank you for contacting GE. GE no longer has any technical support available, either via phone, email, or website. The only thing GE recommends is an appointment be setup with a factory authorized service technician."

I called their 800 number and was told that it would be a minimum of $75 to have someone come out to my home to tell me if GE had designed the replacement ice-maker such that I would also need to replace my ice bucket. Huh?

I won't be buying GE appliances anymore. I would sincerely appreciate it if anyone had any insight for less than $75.

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Well i dont know if you still need help or you already solve it. when i repl repl the ice maker it works on all GE'S you probalbly bought part #wr30x10061 right that is all you need some older model have diferent ice maker that were mechanical this is an electrocnic ice maker is ok if you just repl it just use the extension if you need to coonect the wire harness

Posted on Oct 15, 2008

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