Question about Jenn-Air JCD2389G Side by Side Refrigerator

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I have a Jenn Air frig Model JCD2389GES that is not cooling properly on the referigerator side. The Freezer section is good and cold. I had a fan inside the frig making a noise a few days ago but that went away. Any ideas?

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Make sure there is no lint or dust in the fan motor located on the lower back of the fridge.

Posted on Jan 02, 2011

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Hello,
That can be the result of a couple things. Check to see if you hear the fan running in the freezer side? If not, since cold air falls, the cold air could be migrating from the freezer into the frig bottom section through the air duct hole in the back of the frig behind the crisper drawers. If the fan is running the check the air damper in the top left of the frig section. If the frig side is cold enough you should not feel air blowing through. Air flow is only very slight. You will have to remove some plastic cover or duct piece to see if it is closing. If the air damper seems to be working properly, you may have a refrigeration problem indicated by frost build up on the lower part of the freezer back wall. You may want to call in a pro at that point. Hope this helps point you in the right direction. Good Luck

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Possible that the vent is getting blocked to prevent the cool air to be blown into the fridge section. So make sure that the auto defrost is working, if not check the auto defrost timer section, the fan, the heaters.
make sure that the thermostat is set to normal.
Finally shut off the fridge for 6-8 hours and see if the cooling resumes. If so the defrost section must be revisited

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Hi!!

Check to see if the evaporator fan behind the freezer wall (remove wall) is running. If it isnt the air will not flow properly in the unit. Replace the fan motor and it will fix it.

Good Luck!!

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If the freezer is staying cold it sounds like a defrost system problem. A bad timer, heater or thermostat can cause frost to build up on the coils and block air flow to the refrig side. Check out ACMEHowTo.com for troubleshooting the defroster problem.

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If the freezer is staying cold it sounds like a defrost system problem. A bad timer, heater or thermostat can cause frost to build up on the coils and block air flow to the refrig side. Check out ACMEHowTo.com for troubleshooting the defroster problem.
There is a small duct between the freezer and refrigerator side if this is blocked the frig side won't cool.

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This fan blows the cold air from the freezer into the fridge and is about 40 dollars for the part. Simple to fix too.

Gary

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sounds like your defrost timer is not working properly . Most fridge/freezers the fridge gets cooled from the cool air from the freezer . But when the defrost timer is not working properly the section between the fridge and freezer freezes up and hence doesnt allow the flow of cool air into the fridge. The defrost timer can be easily replaced. 

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hi thanks for the question if you say that the fan is not working replace the fan thanks the appliance doc

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i'm thinking that maybe an air duct is either blocked or the damper isnt opening. In the freezer compartment at the top right side there is a cover that is held in place by 1 screw. (look at item number 35 here). remove this cover and make sure ice is not blocking it up. if that is ok, then check the damper control to be sure it is opening and closing properly. The damper is located on the refrig side in the control cover (look at item# 8 here).

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