Question about Whirlpool Calypso GVW9959K Top Load Washer

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Calypso grey/dirt streaks

Thanks for the info on the site....after 4 years with this machine (and unlike others, having no problems), we are now getting dirt/grey, greaslike streaks on many of our white clothes......you mentioned a service bulletin on this? Where might I get it, any ideas? Any other ideas on how to eliminate this new problem?

Thanks so much.

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THIS SERVICE POINTER APPLIES TO THE FOLLOWING BRANDS:
LAUNDRY PRODUCTS REFRIGERATION PRODUCTS KITCHEN PRODUCTS
COMMERICAL LAUNDRY
OEM BRANDS
ALL SERVICE POINTERS ONLINE: http://www.servicematters.com/tech_ref/tech_ref_main.htm, SERVICE POINTERS
COMMERCIAL LAUNDRY ONLY: www.whirlpoolcorp.com/cltpsc, TECHNICAL INFORMATION, SERVICE POINTERS
To receive pointers by email or FAX, or to edit or delete a current email or Fax from our distribution, see
http://www.whirlpoolcorp.com/cltpsc/feedback/feedbacksubscribe_all.html, or FAX changes to 269-923-5342.
CALYPSO WASHER
Model: GVW9959K
Serial Code Date: Prior to CP44
GRAY MARKS OR SMUDGES ON CLOTHING
L8178406
October 2003
��
��
Gray marks, streaks or smudges on clothing after a wash
cycle.
CONDITION:
CAUSE:
At the end of the cycle, the wash plate nutates for
approximately 30 seconds to fluff the clothing after the
final spin. The action of fluffing causes the outer wash
plate seal to rub against the stainless steel basket while
they are both relatively dry. This condition causes the gray
discoloration.
RESOLUTION:
An updated machine control, part number 8542693, is
now available. The updated control reduces the fluff time
from 30 seconds to 8 seconds, allowing the clothing to be
fluffed, without causing discoloration.
Gray marks or smudges can be washed out of clothing
after wiping down the basket. The consumer should use
the recommended amount of HE detergent and the hottest
water safe for the fabric or hand wash the garment under
running water. In either case, the fabric must be cleaned
prior to running through the dryer.

Posted on Jul 10, 2008

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