My daughter is in Italy on a study abroad (Italy). Her laptop started having power problems where the USB ports will die (wireless mouse, jump drives will not read). An error message stating that, "The device you are trying to use might require all the available power yourUSB can provide. Make sure the port has enough power." Is it possible that the power supply is going bad? Are the USB ports dying? We checked the ports under Control Panel and they all say they are running properly.
I already have a service call in with an authorization to reimburse the repair, but there is no computer service center in Cortona, Italy. She really needs this laptop for CAD classes she is taking.
Can we shut down services? I know the power is a little different over there also. Could this be contributing to the problems?
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Re: Service Plan repair (#C3978905) on laptop
This problem could occur if one or more USB devices are drawing more power than the USB port can deliver. You can purchase a powered USB 4 port hub and connect it to the laptop, this would supply independent power and not draw power from the laptop.
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1. Please reset the BIOS to its defaults. 2. Restart the Computer , press F2 or Del key at startup to access BIOS. 3. Press F9 key to restore the default values and press F10 key to save the settings. 4. Restart the Computer and press F8 key to start the Computer in Safe Mode. 5. If the Computer boots in Safe Mode, you can perform the System Restore. 6. Please click on Start, All Programs, Accessories, System Toots, System Restore and select the restore date. 7. If this does not resolve the issue, you can reinstall the Operating System using the Restore Disc provided.
It wouldn't hurt to be honest about what happened with the service plan provider and see what they say. It would be a shame to have to replace your computer over a broken USB port. You can always purchase a USB hub which plugs into one USB port and supplies you with two or more USB ports.
Hi, I assume you are inserting the pen drive and it doesn't get detected, correct? If that is the case check the following: 1. Click "Start" 2. Click on "Run" 3. Type: powercfg.cpl (press ENTER) This will bring you to the power options. 4. Inside the “Power Options” on the plan that you have already selected click on the “Change Plan settings” 5. Click on “Change advanced power settings” 6. Scroll to “USB settings” 7. Open the two menus to reach “Settings” 8. Make sure the setting is “Disabled” 9. Click “Apply” 10. Click “OK” Restart you machine and now try to use your pen drive again. If this helps, plz come back and grade my answer J Ed
sounds like the daughter card may be partially disconnected from the main motherboard. The usb ports on this model are on a seprate daughter card, and connect using a small socket to the bottom of the main motherboard. If you can pull it all apart you will be able to easily re-seat this card. Another option is the daughter card is going bad, or the usb ports and or drivers are bad, but it sounds like the card is not properly seated.