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Our large screen tv ( 2 years old and over 1000pounds from Dixons, UK) went blank. We switched it off immediately. On swtiching back on we heard a "pop" follwoed by the screen filling with dark liquid from the bottom upwards. On close inspection, the screen behind the outer glass (not the outer glass itself) seems to be cracked. I assume this is terminal and the TV can't be economically repaired. Please advise!

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  • cjm364 Jul 09, 2008

    Thanks, that was what I was considering doing. I have little alternative as the guarantee has lapsed and i didn't take out extended cover. I'm at the mercy of the manufacturers! I assume I should go directly to the manufacturer and not the supplier?

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Good Day, cjm364;
It sounds like the TV's panel has failed. A 2 year old TV should not fail in this manner. Call the manufacture and express your concerns to them very strongly and 90% of the time they will give a concession.
Good Luck, Big Irish, Let me know.

Posted on Jul 09, 2008

  • MICHAEL MULLINS Jul 09, 2008

    cjm364,

    The store at this point normally will not help, but the manufacture will help, especially if the TV is only two years old. The repair the TV needs will be costly.

    Good Luck, Big Irish.

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