Question about Jenn-Air JED8430 Electric Cooktop
The front and back duel burners stay on high all the time regardless of the control knob position.
I have the radiant cooktop (i.e., glass top) version of this range. I've had this same problem since I first purchased this unit. I wondered why no one answered this question, as I check back to see from time to time. I finally contacted Jenn-Air's online support. My conversation was as follows (I'm not entirely sure that the tech support knew what she was talking about, but here you go anyway):
Cidalia C: Hi, my name is Cidalia C. How may I help you?
You: I have a question regarding my "Downdraft Radiant Cooktop"
You: IDowndraft Slide-In Range - message.gif?p_db_name=whirlpoolbe made to attenuate the heat?
: What is the model number of your cook top please
Cidalia C: Thank you. In looking at your burner configuration, the smallest watDowndraft Slide-In Range - message.gif?p_db_name=whirlpool unfortunately, there is no way to get a small wattage for your burners. We apologize for the inconvenience.
Cidalia C: Yes, but the burners do not get low enough to be considered simmer burners.
You: I suppose not.
Cidalia C: Thank you for contacting Jenn-Air. Have a good day!
Posted on Jul 29, 2008
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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