Question about Jenn-Air JED8430 Electric Cooktop

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Downdraft Slide-In Range

The front and back duel burners stay on high all the time regardless of the control knob position.

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I have the radiant cooktop (i.e., glass top) version of this range. I've had this same problem since I first purchased this unit. I wondered why no one answered this question, as I check back to see from time to time. I finally contacted Jenn-Air's online support. My conversation was as follows (I'm not entirely sure that the tech support knew what she was talking about, but here you go anyway):

Downdraft Slide-In Range - message.gif?p_db_name=whirlpool Cidalia C: Hi, my name is Cidalia C. How may I help you?
You: Hello!
message.gif?p_db_name=whirlpool You: I have a question regarding my "Downdraft Radiant Cooktop"
Cidalia C: Thank you for contacting Jenn-Air today with your inquiry. What is your question Downdraft Slide-In Range - message.gif?p_db_name=whirlpoolsrc="http://i.fixya.net/uploads/images/message.gif?p_db_name=whirlpool" alt="message.gif?p_db_name=whirlpool" class="h_mi" /> You: None of my burners can simmer-- no matter what Downdraft Slide-In Range - message.gif?p_db_name=whirlpooler!
message.gif?p_db_name=whirlpool You: IDowndraft Slide-In Range - message.gif?p_db_name=whirlpoolbe made to attenuate the heat?
message.gif?p_db_name=whirlpool: What is the model number of your cook top please
message.gif?p_db_name=whirlpool You: JED8430ADB
message.gif?p_db_name=whirlpool Cidalia C: Thank you. In looking at your burner configuration, the smallest watDowndraft Slide-In Range - message.gif?p_db_name=whirlpool unfortunately, there is no way to get a small wattage for your burners. We apologize for the inconvenience.
message.gif?p_db_name=wDowndraft Slide-In Range - message.gif?p_db_name=whirlpool You</span>: Yes, but the dials are supposed to prevent the full 1200 watts from reaching the burner unless it's on maximum heat, correct?<br /></span><span><img src= Cidalia C: Yes, but the burners do not get low enough to be considered simmer burners. CDowndraft Slide-In Range - message.gif?p_db_name=whirlpoolny other questions or concerns today?
message.gif?p_db_name=whirlpool You: I suppose not.
message.gif?p_db_name=whirlpool Cidalia C: Thank you for contacting Jenn-Air. Have a good day!

Posted on Jul 29, 2008

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