All the color are washed out, and there is no error code number. The tech said the developer need changing. Is it that simple? The developer was changed very recently and not that many copies was made before the problem occurred. Changing the developer is very expensive.
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Best thing to do is contact Ricoh Services and Support (1-800-432-9787) for service. A Ricoh Tech/Engineer would need to go into Special Service to change the Accounting type preferences, as end-users shouldn't have access to this Special Service function. Additionally, once this change has been made, you cannot revert back; you can only change this setting once.
P-28 Have tech clean the IDC sensor located under the transfer belt forward section (right side of the copier) the rear one towards back of the machine right side There are two clean both
Above two codes should then fix P-21 which is the fault that registration is not right. And Since the Black Image unit is the reference for the other three color in regards to Registration that is why P-9 and P-28 need fix first.
The "Fdl" error code indicates a problem with the door latch assembly. The clicking sound you hear is the door latch attempting to latch. If it fails to latch, the wash cycle will not start and the error code and audible beep will occur. There should be a tech sheet inside the washer. It's usually located behind the bottom panel under the door, or along the inside of the casing on either the left or right hand side. The tech sheet will have a list of error codes, procedures on how to perform diagnostics, and troubleshooting hints. It's strongly recommended that you leave the tech sheet inside the washer, so you don't lose it. Repairclinic.com carries the door latch for about $50 and is listed as item number 1094190.
Searspartsdirect carries it for slightly less for about $43 and lists it under the "Door and Latch Parts" as item number 7 (part #8181700).
If you go to my profile and click on "Tips and Tricks" I have a posting there on how to change the door latch on a front loader. It's a very simple repair that any Do-It-Yourselfer can accomplish.
If you can't find the instructions you need, or need further assistance, please post back and let me know. I hope this helps you.
Did you change the Magenta stater/ developer? A E020 code is saying that the toner desity is low. Try replasing the developer and run the ATDC for Megenta and see if that helps. You may have a problem with the developing ass'y it self. You may be able to take another colors dev. ass'y with the hopper open and see if the code goes away. The sub code 0124 means that it is the Magenta dev. ass'y