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I cannot connect to my wireless internet service.

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Hi Swidermyre,

Good day!

I understand that you are having issues connecting to your wireless service.

Here are some troubleshooing steps to resolve your issue.

1. Toggle on your wireless switch.

2. Turn off your wireless router and turn it back on. Toggle on your wireless switch again and then try to connect to the internet.

3. Go to Control Panel and click Network connections.
Do you see " wireless area connection"? If so, right click on it then click on repair.

If the status is connected, try to access any website to check if it was working.
You got an error message, please proceed to number4.

4. How to check if your wireless adapter is disabled.
For windows XP and below:

a. Right click on the my computer icon and select on properties.
b. Click on Hardware then select on Device manager.
c. Look for network adapters. Click on the option with WLAN or 802
d. Check if it has a red X mark beside it, if so, right click and select on enable.
Try to access internet again (if same issue, please reinstall your wireless driver)

How to reinstall wireless drivers:

(Caution: some drivers are not installed as a package on computers, depending on your laptop,
you might need to download it online)

a. Right click on the my computer icon and select on properties.
b. Click on Hardware then select on Device manager.
c. Look for network adapters. Click on the option with WLAN or 802.11
d. Right click on the wireless driver and select on uninstall
e. Restart your computer and the driver should be automatically installed.

How to check if your wireless adapter is disabled.
For windows vista and windows 7:

1. Click on Start or on the windows orb then select on control panel.
2. Select Device Manager.
3. Look for Network adapters and look for an option with WLAN or 802.11.
4. Check if it has a red X mark beside it, if so, right click and select on enable.
Try to access internet again (if same issue, please reinstall your wireless driver)

How to uninstall wireless driver in windows vista and windows 7:

(Caution: some drivers are not installed as a package on computers, depending on your laptop,
you might need to download it online)

a. Click on Start or on the windows orb then select on control panel.
b. Select Device Manager.
c. Look for network adapters. Click on the option with WLAN or 802
d. Right click on the wireless driver and select on uninstall
e. Restart your computer and the driver should be automatically installed.


If all else fail, please contact your Internet Service Provider as they might need to set up a static IP address on your computer.

I hope this helps,

Regards,

Jheycie

Posted on Jan 02, 2011

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