Question about Zoom (5590-00-03) Wireless Router (G66115)

2 Answers

Laptop won't connect to wireless

I have a zoom adsl x6 router/modem and an hp laptop. On my laptop, I can see my wireless connection with full 5 bars, but it will not connect. My husband's laptop works just fine with it and always automatically connects to the wireless when turned on. Mine has actually worked a few times, but seems to be very random. I have tried changing the default channel several times, have also upgraded the firmware to the 5.4 version, have done a reset of router, have tried over and over to get computer to repair connection. The message I usually get is that the computer can't connect to the wireless. Also, it works just fine in other places; at work, when I turn my laptop on, it automatically connects to the wireless there. So there's some setting issue between my home wireless and this laptop. Oh, and I have it set at WEP-64 bit encryption with a network key and set at mixed long profile. I've spent hours upon hours trying to figure this out and am ready to chuck the laptop out the window. Please help!!

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  • sheafox Sep 10, 2008

    Same thing - HP laptop and a Zoom X6 dsl modem/router - very random when it connects and disconnects. I wonder if Zoom has a know issue and doesn't play well with others...

  • Anonymous Dec 23, 2008

    I also have the same problem although the net seem's to work fine sometimes and bad at others and when i use a peer to peer downloader its shockingly slow 63mb in 15 hours


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Hello :-)
Try going into device manager, and uninstalling your wireless network adapter.
Reboot your PC. It will automatically reinstall your wireless network card.
Now try your wireless connection. This often solves random wireless issues.
Good luck!

Posted on Jun 17, 2009

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Try giving your wireless card a manual IP address. Open network connections (under Start menu or control panel), right click your wireless card, then choose properties. Highlight 'internet protocol' and choose properties then select 'use the following IP address' fill in the details as below

  • IP address
  • Subnet mask
  • Default gateway
  • Preferred DNS Server

Posted on Jul 03, 2009

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SOURCE: are trying to enter the WEP key and it is not

It is recommended to enable encryption on your wireless router before your wireless network adapters. Please establish wireless connectivity before enabling encryption.

Note: Your network will slow down and wireless signal may degrade when enabling encryption due to the added overhead.

Step 1 Log into the web configuration of the router by opening up a web browser and typing in the IP address of the router (

Click here if you cannot access the web-based configuration.

Step 2 Enter your username (admin) and your password (blank by default). Click OK . Click the Home tab and click the Wireless button on the left hand side of the screen.


Step 3 Select Enable next to the WEP radio buttons. For WEP encryption select 64, 128, or 256-bit encryption. For the Key type select HEX. If you have an option for Authentication type, select Shared Key.

Step 4 Select Key 1. Enter a Hex encryption key that you make up. The length of the encryption key will depend on what you selected under WEP Encryption.

  • 64-bit encryption 10 characters
  • 128-bit encryption 26 characters
  • 256-bit encryption 58 characters (available on DI-614+ only)

    The encryption key is HEX, meaning 0-9 and A-F are valid characters. For example, A4583DFF1A (64-bit HEX key).

    Step 5 Click on the Apply button then click on the Continue button to save your settings.
  • Posted on Jun 25, 2010

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