Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
SOURCE: unable to communicate error
I have to make some assumptions here, let me know if I'm wrong. I assume you're using Windows Xp (Pro or Home). If so, disconnect the printer from the computer. Go to the Control Panel/Add Remove Programs. Uninstall the Dell printer. Go to the Control Panel/Printers and Faxes On Menu bar, click on File come down to Server Properties. in box that pops up click on Drivers/ Click on the Dell printer, click on Remove. Go to: http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_INKJET_720&os=WW1&osl=en&catid=&impid= Download the latest driver for your Operating System to a location on your computer so that you know where to find it. Reboot your computer. Go to the downloaded driver. Double click on it. Follow the directions on the screen. It will let you know when you need to connect the printer to the computer again. That SHOULD do it. If it does not, please let me know before you rate this solution. I will try to provide additional information. Ed
Posted on Jun 28, 2007
you can follow these steps:
1.Check if the firewall is blocking any printer services
2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode
3.Disable all the firewalls
4.Uninstall the printer driver and software
5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
PJL Language Monitor
Standard TCP/IP Port
Windows NT FAx Monitor
7.Delete any items under the ff keys:
8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.
Disconnect printer’s USB cable.
Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.
From the start search box type spool and press .
The spool folder located at c:\windows\system32\spool opens.
Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.
Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.
9.Restart the computer.
10.Check th services status
Start-Run- Type Services.msc and Click on Open
You will see long list of services
You need to make sure following 4 Services are set to Automatically start
Remote Procedure Call RPC
Remote Procedure Call RPC Locater
11.Reinstall the latest printer driver
12. Make sure the driver you downloaded from support.dell.com is compatible with the operating system that you're using, for example windows xp or windows vista.
Posted on Oct 01, 2009
Take the plastic strip off the ink jet cartridge before putting the thing in the printer. Check the ink jets to see if they are clogged.
Posted on Oct 25, 2009
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