Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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My Dyson animal seems to have an electrical issue that I am unable to pinpoint. Neither the wand nor the floor vac have any suction AT ALL. In fact the vac makes absolutely no sound and you wouldn't even know that it had power to it unless the rollers are turned on, the rollers work just fine. I had this problem start about a month ago and then it just started working again after messing with it for a while, now it has happened again and I am getting a little agitated! Please Help!!!!!!!!!!!!

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There is a filter inside the canister, and by your description it sounds like it needs to be cleaned. if you remove the filter and blow it out using a air compressor or using a slightly ridged brush and tapping the filter out this should solve your suction issue.

c...

Posted on Jan 02, 2011

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1 Answer

No suction when I release the wand


Hi there, it's Jack at Dyson.

If your DC28 doesn't seem to have suction through the hose, it's likely you have a blockage in the hose, wand or airway. To check for this, please follow the steps shown in our online Support guide:

http://www.dyson.com/support/dc28/dc28-animal/diagnosis-root-menu/dc28filterwashvid/wand-suction-dc28

This should resolve the issue, but if you need further help after giving this a try we're on hand to offer advice. Just give us a call 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a repair or replacement part is needed, we can also confirm if this is covered under our 5-year warranty.

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No suction Dyson DC44


Hi there Donna, it's Jack at Dyson.

If your DC44 seems to be running as normal but has no suction, it's likely you have a blockage in the floor tool, wand or bin inlet. The filter may also need a wash.

To check for and remove any blockages, please follow the steps shown in our online Support guide:http://www.dyson.co.uk/support/dc44/dc44-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual-dc44/no-resolved-redirect-to-check-the-wand/check-wand

DC44 has one washable filter, engineered to last the lifetime of the machine in normal use. This should be washed at least once a month using cold water without detergent, as shown in the video below. Allow the filter to dry completely for at least 24 hours before replacing it.

I'm confident this will resolve the issue, but if you would like any further help from our experts after giving these steps a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 27, 2014 | Dyson DC44 Animal Digital Slim Cordless...

1 Answer

Dyson has no suction


Well, there must be a clog somewhere in the system, because as we all know, "Dyson's never lose suction." You haven't mentioned what makes you think there's no suction, or if there's no suction at a particular point, such as the wand/handle or at the floor unit. If you're familiar with your vac, there are a couple of places near the floor end that can be taken off and checked for plugs. Fully 95% of the time when there's a complaint of no suction, it's because there's a plugged up duct or hose somewhere in the system that's causing the problem.

Nov 09, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Suction only coming through the wand when its replaced its not switching back to the upright. I have a dyson DC28 animal


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.

You may find a blockage is jamming the valve - you can check for this using our online Support guide:

http://content.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Nov 29, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Our Dyson Animal DC28 is not transferring the suction from the wand to the floor. After turning on the unit, suction can be felt at the top of the handle wand. Once the unit is leaned to vacuum the...


Hi there,

Sorry to hear you're having difficulties with your DC28. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filters a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1231&product=DC28-ANIMAL

The correct way to wash the filters is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filters are totally dry before replacing them - this may take up to 24 hours.

http://www.dyson.com/support/help.asp?article=1456&product=DC28-ANIMAL

Hopefully, by clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Aug 28, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

6 Answers

Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand


My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

Apr 03, 2010 | Dyson DC18 all floors Bagless Upright...

3 Answers

Dyson DC17 Animal does not have enough suction from the wand handle to power the mini turbine head. The wand handle has very little suction.


Hi its Darran at Dyson.

It sounds as though your wand/hose assembly is blocked. Try following the blockage procedure in your user guide or visit our website's support section where you can use our self help guide to diagnose problems.

www.dyson.com

Kind regards
Darran
Dyson Customer Service

Mar 10, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

A Dyson dc 17 Animal and the wand/hose has lost suction


Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.

For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

Jan 30, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

The suction in the hose of my 2 year old Dyson Animal vacuum is compromised. I may have sucked up a small cat toy or something. Regular vac still is fine. The hose "sucks closed" after a few seconds near...


Hi there, it sounds as though the wand handle is blocked. To test this, remove the wand handle from the hose and test the suction at the top of the hose. If its strong here, then you will need to remove the blockage from the wand handle. If the suction is still poor, you will need to remove the hose by pressing in the catch on the hose cuff near the base of the machine and removing any blockages.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Dec 28, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Suction


Hi.

If you have checked & cleaned all filters & its still no good go to this site http://dysonmanuals.llc.nu/index.htm

Then contact page you require DYSON DISC (1) DC07 NO/POOR SUCTION O/HEATING.

This will sort out your problem.

May 06, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

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