Question about SimpleTech SimpleDrive Pininfarina 320GB External USB 2.0 Hard Drive - Blue

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Computer not recognizing hard drive. Seems to be a problem with usb connection. Can I put the drive into another enclosure?

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Hello,

If this is a usb problem, then the usb ports will not recognize any devices. Try testing the usb port with a flash drive, or a usb mouse (if you are already using a usb mouse, then usb is okay). Try to plug the hard drive into the port used by the mouse.

Another thing to do is to try the external drive on a different pc.

If the hard drive works on another pc then it is a usb port issue (see procedure below)
If the hard drive will not respond on another pc, then the drive housing is probably bad, and you can move the hard drive to another drive housing. usb drive housings are not expensive ($20-40).

If the drive works on another pc (and you are not using a usb mouse), try these steps:

right click 'computer' (my computer in xp) and left-click properties.
xp - click hardware tab at the top, then click device manager.
vista/7 - click 'device manager at top left of window.

Now you are looking at device manager, which represents the hardware (parts) of your pc. At the bottom of this window, you will see 'universal serial bus controllers'. Click the plus sign (or triangle) to expand this section of device manager. Now, starting at the bottom of the list, right-click on each 'usb root hub' and left-click 'uninstall'. work your way up from the bottom, deleting each usb root hub. Once you have done this, windows will probably start to re-detect and reinstall the usb root hubs (usb ports). If windows does not start to detect and reinstall them automatically, then reboot the pc and this will happen upon reboot. This procedure will often fix non-responding usb ports.

If you are using a usb mouse, and you try this procedure, you will lose your mouse at some point since it is a usb device (and we are deleting usb ports). If this happens, use the power button on the pc to reboot. Don't worry, the usb mouse will come back after the pc reboots and the usb ports are re-detected.

Please let me know how you make out.

Hope this helps!

Regards,

Joe



Posted on Jan 02, 2011

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Definitely you can try with different enclosure, and it will work in any enclosure... But before buying a new enclosure it would be better if you try to connect the hard drive in a different computer to isolate where the issue is...

Posted on Jan 02, 2011

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