Question about Samsung (HXMU032DA/M72) 320 GB USB 2.0 Hard Drive
All the drivers required to run this type of drive have been pre-installed in windows since windows XP. Unless you have an older version of windows it shouldn't need any drivers. If you do reply back with your version of windows and I will check if drivers are available.
you should try plugging this drive into a second computer to see if the other computer can use it. If it can there may be an issue. First, try using a different USB port on the original computer. Some USB hubs have more amperage than others and often the more easily accessible ones in the front are splitting power to card readers. Try a set in the back or if you're using a laptop try a port by itself rather than one next to another if possible.
You should also double check the cables that came with this drive, some in the series need two usb ports instead of one. If your cable has two USB connectors, be sure both are connected.
If none of these steps works then the cable or enclosure may have failed. Your next step will depend on what's on the drive and how old it is. If there's nothing important on it and it's still under warranty, contact samsung through www.samsunghdd.com and send it away for warranty repair/replacement.
If there are important files on it and you're off warranty or willing to void the warranty, take the drive to your local PC shop. Ask the technicians there to disassemble the Samsung enclosure and test the drive inside, if the drive still works they can sell you a new enclosure and put your drive in it. If the drive test fails you will need the help of a data recovery facility to retrieve files from the failed hard drive. If this is the case, reply here with your location (Country, State, City) and first name and I will recommend a nearby facility that can assist you further.
Hope this helps FixYa,
Posted on Jan 03, 2011
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Posted on Jan 02, 2017
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